OlympHill
Xurrent logo

XurrentAI-assisted service management platform for modern enterprises across IT, HR, and operations.

4.8 (4)
Daniel NikulshynReviewed by Daniel Nikulshyn·Updated July 2026
EnterpriseITSMAI-PoweredWorkflow AutomationHR TechCollaborationITIL

Overview

Xurrent is an enterprise service management platform designed to streamline how IT, HR, facilities, and other internal service teams handle requests, incidents, and workflows. It uses AI and automation to route tickets, suggest resolutions, and connect work across departments in a single system of record. Built with a focus on speed and usability, Xurrent emphasizes a clean interface, fast deployment, and native multi-tenant collaboration so service providers and their customers can work together within the same environment. It supports ITIL-aligned processes while remaining flexible enough for non-IT service domains. The platform targets mid-sized to large organizations looking to modernize legacy ITSM tools with AI-driven productivity, cross-team workflows, and integrations into the broader enterprise software stack.

Key features

  • AI-powered request and incident management
  • Self-service portal and knowledge base
  • Automated workflow and approval engine
  • Service-level management and reporting
  • Integrations with enterprise apps
  • Collaboration across service provider networks

Pricing

Model
Freemium
Category
Enterprise AI Agent
Rating
4.8 / 5 (4)

Use cases

AI-Assisted IT Incident Management

IT teams log, route, and resolve incidents faster using AI suggestions and automated workflows within an ITIL-aligned system of record.

HR Service Request Handling

HR departments manage employee requests through a self-service portal and knowledge base, automating approvals and tracking SLAs across cases.

Multi-Tenant MSP Collaboration

Managed service providers collaborate with customer organizations in a shared environment, coordinating tickets and workflows without switching tools.

Cross-Department Operations Workflows

Facilities, IT, and HR coordinate on shared employee onboarding or office requests using connected workflows and a unified service platform.

Pros & Cons

Pros

  • Clean, modern interface
  • Cross-department service workflows
  • AI-assisted ticket handling
  • Multi-tenant collaboration built in
  • ITIL-aligned out of the box

Cons

  • Enterprise focus may overserve small teams
  • Less established than legacy ITSM vendors
  • Pricing not transparent publicly

Reviews

4.8

Average from 4 ratings.

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Kwame Mensah

Kwame Mensah

Jan 29, 2026

Compared a few options

Evaluated this against two competitors. Where it wins: aI-powered request and incident management and cross-department service workflows. On balance the feature set — especially integrations with enterprise apps — justifies the 5 stars for our use case.

Naomi Suzuki

Naomi Suzuki

Jan 25, 2026

Solid for our team

We rolled this out across the team last quarter and multi-tenant collaboration built in. Self-service portal and knowledge base fits neatly into how we already work, and aI-powered request and incident management removed a step we used to do by hand. Less established than legacy ITSM vendors, which is the main caveat, but it has held up under daily use.

SG

Sanjay Gupta

Nov 13, 2025

Does the job

Pretty happy overall. Service-level management and reporting just works and multi-tenant collaboration built in. Enterprise focus may overserve small teams can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Yuki Mori

Yuki Mori

Aug 3, 2025

Solid for our team

We rolled this out across the team last quarter and multi-tenant collaboration built in. Service-level management and reporting fits neatly into how we already work, and self-service portal and knowledge base removed a step we used to do by hand. but it has held up under daily use.

Q&A

What is the "Functionality: ITSM+ESM" and "Functionality: ITSM + Unlimited ESM"? What is the difference between them?

ITSM + ESM includes full IT Service Management capabilities plus Enterprise Service Management for a select number of departments, such as HR or Facilities. ITSM + Unlimited ESM extends the same capabilities across every department in an organization, allowing scale to Finance, HR, Sales, and more without additional module fees.

Asked by Celia Ramirez · Jul 28, 2026

How does the licensing work for the "shared amongst customers" feature mentioned in the MSP plans?

MSP licenses are designed for flexibility. The shared amongst customers feature means the total number of licenses can be distributed across multiple client environments within a Xurrent tenancy. This lets MSPs optimize user allocation and maintain cost efficiency while managing multiple end customers securely from one place.

Asked by Ahmed Saleh · Jul 19, 2026

What is the difference between "Pooled CSM" and "Named CSM"?

A Pooled CSM provides access to a team of dedicated experts. When support is needed, you are connected with the CSM available to assist you. A Named CSM is a dedicated point of contact who knows your goals and account history, enabling a more personalized and proactive partnership.

Asked by Ethan Brooks · Jun 27, 2026

Can you clarify what is meant by "Access to Xurrent Support" and "Xurrent Support Desk Business Hours"?

Access to Xurrent Support provides direct access to global support engineers through the support center and email. Xurrent Support Desk Business Hours means you receive help during your local business hours. Upgraded plans include extended or 24x7 coverage for critical incidents.

Asked by Larisa Ionescu · Jun 20, 2026

Do you offer a free trial or a freemium plan?

There is no freemium version of ITSM. Organizations can request a guided proof of concept or a sandbox environment to experience the platform before purchasing.

Asked by Rina Desai · Jun 12, 2026

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