Question 1

What is the "Functionality: ITSM+ESM" and "Functionality: ITSM + Unlimited ESM"? What is the difference between them?

Accepted Answer

ITSM + ESM includes full IT Service Management capabilities plus Enterprise Service Management for a select number of departments, such as HR or Facilities. ITSM + Unlimited ESM extends the same capabilities across every department in an organization, allowing scale to Finance, HR, Sales, and more without additional module fees.

Question 2

How does the licensing work for the "shared amongst customers" feature mentioned in the MSP plans?

Accepted Answer

MSP licenses are designed for flexibility. The shared amongst customers feature means the total number of licenses can be distributed across multiple client environments within a Xurrent tenancy. This lets MSPs optimize user allocation and maintain cost efficiency while managing multiple end customers securely from one place.

Question 3

What is the difference between "Pooled CSM" and "Named CSM"?

Accepted Answer

A Pooled CSM provides access to a team of dedicated experts. When support is needed, you are connected with the CSM available to assist you. A Named CSM is a dedicated point of contact who knows your goals and account history, enabling a more personalized and proactive partnership.

Question 4

Can you clarify what is meant by "Access to Xurrent Support" and "Xurrent Support Desk Business Hours"?

Accepted Answer

Access to Xurrent Support provides direct access to global support engineers through the support center and email. Xurrent Support Desk Business Hours means you receive help during your local business hours. Upgraded plans include extended or 24x7 coverage for critical incidents.

Question 5

Do you offer a free trial or a freemium plan?

Accepted Answer

There is no freemium version of ITSM. Organizations can request a guided proof of concept or a sandbox environment to experience the platform before purchasing.

Question 6

Are there any setup fees or hidden costs?

Accepted Answer

There are no hidden fees. Xurrent's configuration based setup means no surprise implementation or module costs. The only costs are those outlined in your agreement.

Question 7

What happens if my organization exceeds the monthly user limit for a plan? Are there overage fees?

Accepted Answer

If you temporarily exceed your licensed user count, service will not be interrupted. Your account manager will reach out to adjust the subscription tier or discuss additional user packs. There are no surprise overage penalties.

Question 8

What is the difference between a "Platform User" and a "Specialist User" mentioned in the Starter plan description?

Accepted Answer

A Platform User is an end user who submits requests, reports issues, or checks ticket status through the service portal. A Specialist User is a support team member who works on those requests within Xurrent and has access to workflows, dashboards, and automation tools.

Question 9

What are the specific features included in "ITSM" and "ESM" functionality?

Accepted Answer

Xurrent ITSM includes service management capabilities such as incident, problem, change, and request management, powered by Sera AI for automation and faster resolution. ESM extends these capabilities to teams like HR, Facilities, Finance, and Legal to create one consistent service experience across the business.

Question 10

Can the platform be customized beyond the included options?

Accepted Answer

Yes. Xurrent is designed for configuration rather than heavy customization, so you can adapt forms, workflows, and dashboards quickly without coding.

Question 11

How is my data kept private and secure? Are you compliant with industry standards like SOC 2 or GDPR?

Accepted Answer

Security is a core pillar. The platform is certified for SOC 2 Type II, ISO 27001, and ISO 27018, and complies with GDPR. Bring Your Own Key encryption helps keep data private, and the platform is C5 attested via Deloitte.

Xurrent현대 기업을위한 AI를 보조하는 서비스 관리 플랫폼. IT, HR 및 운영.

개요

주요 기능

가격

사용 사례

AI를 보조하는 IT 오류 조치 관리

HR 서비스 요청 관리

멀티 테넌트 MSP 협력

단무지 운영 워크 플로

장단점

장점

단점

리뷰

Compared a few options

Solid for our team

Does the job

Solid for our team

Q&A

질문하기

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개요

주요 기능

가격

사용 사례

AI를 보조하는 IT 오류 조치 관리

HR 서비스 요청 관리

멀티 테넌트 MSP 협력

단무지 운영 워크 플로

장단점

장점

단점

리뷰

Compared a few options

Solid for our team

Does the job

Solid for our team

Q&A

질문하기

엔터프라이즈 AI 에이전트 대안

auxi

Harry – Automated Ad Campaign Launch Platform

Phos AI Labs

Salesforce Agentforce

Parloa

Looktara - AI photographer

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