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VoxjarAI-powered call center quality monitoring and conversation analytics platform.

4.5 (6)
Daniel NikulshynReviewed by Daniel Nikulshyn·Updated July 2026
Conversation IntelligenceCall CenterQuality AssuranceSpeech AnalyticsCoachingComplianceEnterprise

Overview

Voxjar is a conversation intelligence platform designed to help contact centers scale and modernize their quality assurance programs. It combines call recording, AI-driven analytics, and customizable scorecards to evaluate agent performance across a much larger share of customer interactions than manual review alone. The platform automatically transcribes and analyzes calls, surfacing trends, compliance issues, and coaching opportunities. Teams can build their own scoring criteria, track KPIs over time, and integrate insights into agent feedback workflows to improve customer experience and operational efficiency.

Key features

  • AI call transcription and analysis
  • Custom QA scorecards
  • Automated agent performance scoring
  • Conversation search and keyword tracking
  • Coaching and feedback workflows
  • Reporting and KPI dashboards

Pricing

Model
Free
Category
Digital Workers
Rating
4.5 / 5 (6)

Use cases

Scale QA across all customer calls

Automatically transcribe and score a high volume of agent calls using custom scorecards, replacing manual sampling with comprehensive AI-driven quality assurance coverage.

Identify compliance risks in conversations

Search calls and track keywords to surface compliance violations, script adherence issues, and risky language across agent interactions before they escalate.

Coach agents with data-backed feedback

Use automated performance scores and conversation insights to guide targeted coaching sessions, helping agents improve on specific behaviors and KPIs over time.

Track contact center KPIs over time

Monitor agent and team performance trends through reporting dashboards, giving QA managers visibility into operational efficiency and customer experience metrics.

Pros & Cons

Pros

  • Automates QA across a high volume of calls
  • Customizable scorecards and evaluation criteria
  • Combines transcription, analytics, and coaching tools
  • Helps surface compliance and training gaps

Cons

  • Primarily focused on voice channels
  • Requires setup and tuning to match team workflows
  • May be more than small teams need

Battle record

Across 1 battle in the Pantheon.

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Last battle

Reviews

4.5

Average from 6 ratings.

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GE

Gunnar Eriksson

Mar 6, 2026

Does the job

Pretty happy overall. Custom QA scorecards just works and helps surface compliance and training gaps. but no dealbreakers — I'd recommend it to a friend without hesitating.

George Papadakis

George Papadakis

Feb 13, 2026

Does the job

Pretty happy overall. AI call transcription and analysis just works and helps surface compliance and training gaps. May be more than small teams need can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

LP

Linda Petersen

Nov 25, 2025

Does the job

Pretty happy overall. AI call transcription and analysis just works and customizable scorecards and evaluation criteria. but no dealbreakers — I'd recommend it to a friend without hesitating.

Tomáš Novák

Tomáš Novák

Nov 8, 2025

Does the job

Pretty happy overall. Custom QA scorecards just works and customizable scorecards and evaluation criteria. but no dealbreakers — I'd recommend it to a friend without hesitating.

Pierre Dubois

Pierre Dubois

Nov 3, 2025

Use it every day

Honestly didn't expect to like it this much. Custom QA scorecards is exactly what I needed, and combines transcription, analytics, and coaching tools. I do wish requires setup and tuning to match team workflows, but I reach for it almost every day now and it just clicks.

DW

Devin Walker

Oct 31, 2025

Solid for our team

We rolled this out across the team last quarter and combines transcription, analytics, and coaching tools. AI call transcription and analysis fits neatly into how we already work, and custom QA scorecards removed a step we used to do by hand. Requires setup and tuning to match team workflows, which is the main caveat, but it has held up under daily use.

Q&A

Do you integrate with my phone system?

Most likely, yes. And if we don't, we want to build the connection. We have seamless integrations for platforms like RingCentral, Aircall, Genesys, and NICE CXone, plus flexible options via Amazon S3, Google Cloud, Azure Blob, and FTP. View all integrations here.

Asked by Ren Nakamura · Nov 9, 2025

What is the difference between Base, Advanced, and Reasoning LLMs?

Base LLMs (like GPT-4o-mini or Claude Haiku) are fast and cost-effective, perfect for standard QA and summarization. Advanced LLMs (like GPT-4o or Claude 3.5 Sonnet) offer higher nuance for complex or highly subjective questions. Reasoning models (like OpenAI o3) provide top-tier logic for multi-step data extraction or deep compliance checks, but consume more credits per minute to run. You can mix and match which models you use for different scorecards.

Asked by Priya Nair · Nov 2, 2025

How customizable is Voxjar?

Your scorecards are completely customizable. We provide templates to get you started, but expect that you will make them your own. Since we're working with LLMs, Auto-QA is just the tip of the iceberg. You can use Voxjar to automatically extract email addresses for follow-ups, trigger alerts when competitors are mentioned, or identify specific compliance violations.

Asked by Lucas Petit · Oct 17, 2025

Can I use my existing quality assurance scorecards?

Yes. You can recreate your existing rubrics in minutes. You can even use our AI Scorecard Builder to automatically generate a Voxjar scorecard by uploading your current scorecard or describing your criteria to the AI.

Asked by Umar Farooq · Oct 17, 2025

How accurate is the AI?

Accuracy depends on the specific questions, language, audio clarity, and how explicitly your evaluation criteria are defined. By leveraging the latest foundation models, Voxjar delivers highly accurate results that consistently meet or exceed our customers' quality standards. Try it for free to see for yourself.

Asked by Elias Hedström · Sep 14, 2025

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