概览
主要功能
- AI 驱动的聊天机器人和虚拟代理
- 带有回复建议的代理协助
- 自动票务路由和分类
- 对话式分析和洞察
- 跨渠道的多语言支持
- 用于摘要和回复的生成式 AI
价格
- 模型
- Freemium
- 评分
- 4.5 / 5 (4)
使用场景
通过自助服务机器人转移票务
在网络聊天和消息应用程序上部署 AI 驱动的虚拟代理，以 24/7 的方式解决常见的客户查询，减少支持团队的入站票务量。
加快代理响应速度
使用带有回复建议的代理协助和生成式 AI 摘要，帮助支持代表更快地响应，并为每个票务提供更相关的上下文。
自动化票务分类和路由
自动分类和路由来自电子邮件、聊天和语音的传入票务到正确的代理或团队，加速复杂问题的解决。
多语言全渠道支持
在语音、聊天、电子邮件和消息应用程序中，以多种语言提供一致的客户服务，适用于 Freshworks 的全球支持运营。
优点 & 缺点
优点
- 与 Freshworks 产品紧密集成
- 包括语音和聊天在内的全渠道覆盖
- 通过自助服务减少票务量
- 代理协助功能加快响应速度
缺点
- 最佳价值需要承诺使用 Freshworks 套件
- 高级功能锁定在更高级别的计划中
- 设置和培训可能需要时间投入
对决战绩
在万神殿中参与了 2 对决。
Last 2 battles
评测
4 个评分的平均值。
登录以留下评测。
Solid for our team
We rolled this out across the team last quarter and reduces ticket volume through self-service. Generative AI for summaries and responses fits neatly into how we already work, and automated ticket routing and triage removed a step we used to do by hand. Setup and training may require time investment, which is the main caveat, but it has held up under daily use.
Years in this space
I've evaluated a lot of these over the years. What stands out here is agent assist with reply suggestions — handled better than most — and tight integration with Freshworks products. Worth the time if this is your use case.
Does the job
Pretty happy overall. Conversational analytics and insights just works and agent assist features speed up response times. Best value requires committing to Freshworks suite can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.
Years in this space
I've evaluated a lot of these over the years. What stands out here is agent assist with reply suggestions — handled better than most — and agent assist features speed up response times. Setup and training may require time investment is my one real gripe. Worth the time if this is your use case.
问答
14 天免费试用如何工作?
当您注册时，您立即得到我们的企业计划的 14 天试用期。我们将在您的试用期到期前通知您。您可以选择计划并通过信用卡继续使用产品。如果您选择不继续，账户会被暂停。
Asked by Noor Siddiqui · Apr 3, 2026
How safe is my data?
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches.
Asked by Nadia Benali · Mar 26, 2026
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
Asked by Mustafa Yilmaz · Feb 24, 2026
What is a session in Freddy AI Agent?
A session is a unique interaction between an end-user and an AI Agent. For Chat AI Agents in Freddy AI Agent Studio, all interactions between the end-user and AI Agent within 24 hours from session initiation are counted as one session. For Email AI Agents in Freddy AI Agent Studio, a session is defined as a 72-hour window starting from the customer’s first email. All AI responses within that window count as a single session, regardless of the number of replies.
Asked by Hosanna Marte · Jan 16, 2026
Do I get free Freddy AI Agent sessions on any plan?
We offer 500 free sessions on the Growth, Pro, and Enterprise plans to try out Freddy AI Agent. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your needs.
Asked by Dara Fitzgerald · Jan 13, 2026
提问
当前种习亡公门会手门 的替代品
Agent1o1 AI当前种习亡公门会手门Agent1o1 AI：AI 潜在客户发现代理，自动寻找、筛选并接触潜在客户
Aisera当前种习亡公门会手门Agentic AI 助手，自动化企业 IT、HR 与客户支持服务台
Nurix AI当前种习亡公门会手门为企业建立定制的 AI 代理，自动化并转型工作流程。
Speaq.ai当前种习亡公门会手门人工智能驱动的平台，为销售和支持电话提供语音代理市场，提高客户参与度和运营效率。
Clara AI当前种习亡公门会手门AI 日程助理，代您预定会议并协调日历。
TeamX当前种习亡公门会手门平子人给切得参与 AI元外商海求下起斥语幡有顾模问题下起斥一素了
Takeorder AI当前种习亡公门会手门24小时全天候的语音AI助手为餐厅接打电话点餐
基于 AI 技术的客户支持自动化平台
