概览
主要功能
- 在您的知识库上训练的 AI 代理
- 自动处理常见询问
- 全天候客户回复
- 针对复杂问题的升级路径
- 一致且符合品牌调性的回复
- 与现有支持工作流集成
价格
- 模型
- Free
- 分类
- 生产単管理
- 评分
- 4.6 / 5 (5)
使用场景
24/7 支持
提供即时、准确的答案，全天候响应客户咨询，减少积压并提升满意度评分。
潜在客户资格审查
自动筛选潜在客户并处理初步对话，释放人工客服专注于复杂案件。
工单解决
自动解决支持工单，并可在需要时转接给人工客服，同时跟踪已解决的问题及推动成果的资源。
全渠道支持
在客户偏好的渠道上提供支持，包括聊天、电子邮件、语音和社交媒体，并在多个平台间处理对话。
优点 & 缺点
优点
- 24/7 可用，回答客户问题
- 基于您自己的内容提供相关答案
- 减少支持人员的重复工作负荷
- 帮助实现更快的响应时间
缺点
- 质量取决于提供的源内容
- 在高度细微或独特的案例上可能表现不足
- 需要设置及持续的内容维护
对决战绩
在万神殿中参与了 2 对决。
Last 2 battles
评测
5 个评分的平均值。
登录以留下评测。
Solid for our team
We rolled this out across the team last quarter and available 24/7 for customer questions. Integrates with existing support workflows fits neatly into how we already work, and escalation paths for complex issues removed a step we used to do by hand. but it has held up under daily use.
Solid for our team
We rolled this out across the team last quarter and helps deliver faster response times. Around-the-clock customer responses fits neatly into how we already work, and aI agent trained on your knowledge base removed a step we used to do by hand. Requires setup and ongoing content maintenance, which is the main caveat, but it has held up under daily use.
Compared a few options
Evaluated this against two competitors. Where it wins: automated handling of common inquiries and reduces repetitive workload on support staff. Where it lags: quality depends on the source content provided. On balance the feature set — especially around-the-clock customer responses — justifies the 4 stars for our use case.
Solid for our team
We rolled this out across the team last quarter and reduces repetitive workload on support staff. Consistent, on-brand replies fits neatly into how we already work, and consistent, on-brand replies removed a step we used to do by hand. but it has held up under daily use.
Skeptical, then convinced
I went in skeptical — most tools in this space overpromise. It actually delivers on integrates with existing support workflows, and reduces repetitive workload on support staff caught me off guard. Requires setup and ongoing content maintenance is why this isn't a perfect score, still, I'd recommend giving it a real trial.
问答
Can you customize agents?
Yes! Customer agent is highly customizable. You can feed unstructured data like PDFs, meeting transcripts, and company documents so customer agent provides accurate, contextual responses based on your business information. You can also tailor how customer agent interacts with customers and convert existing context into helpful answers — all without any coding required. Additionally, HubSpot Marketplace offers a library of HubSpot-built agents and custom assistants that you can discover and install to expand your AI capabilities.
Asked by Ravi Kapoor · Aug 20, 2025
What's the difference between AI customer support and traditional chatbots?
Traditional chatbots follow scripts. Customer agent uses AI to understand context, respond naturally, and improve over time. It can handle nuanced questions, know when to escalate, and deliver fast, human-like support — without feeling robotic.
Asked by Hosanna Marte · Jul 31, 2025
How does customer agent automate customer conversations?
Customer agent uses AI to handle customer inquiries in real-time, provide instant responses, and intelligently route complex issues to human agents when needed. It can handle multiple conversations at once — all while staying accurate and on-brand.
Asked by Zara Ahmed · Jul 7, 2025
Which languages does customer agent support?
Customer agent is available in all HubSpot-supported languages.
Asked by Paloma Ruiz · May 28, 2025
How much does customer agent cost?
Customer agent is priced per conversation resolved, at $0.50 per resolution. A resolution means support was provided by the agent, and the conversation was not handed to a human rep for 72 hours. A resolution can also occur if customer agent qualifies a lead. Learn more about how customer agent resolves conversations in our knowledge base. Customer agent is included in Professional and Enterprise subscriptions and runs on HubSpot Credits. Some subscriptions include monthly credits; more can be purchased as needed. Visit our pricing page for full details.
Asked by Gabriel Duarte · May 7, 2025
提问
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