Question 1

What's the difference between Solo and Cloud?

Accepted Answer

Solo ($9/mo) gives you prompt-driven AI marketing with your own Claude. MCP is unmetered under fair use, so you can drive Cogny from Claude, ChatGPT, or any client without burning credits. In-app chat and image generation run on top-up credits. One channel at a time, all skills included. Cloud ($499/mo) adds 2000 AI credits per month that cover chat too, plus parallel execution across all channels, image generation, scheduled jobs, daily briefs, shared team workspace, organisational memory, custom report templates, Truth Ledger, and priority support.

Question 2

How do Cloud credits work?

Accepted Answer

Your $499/mo Cloud plan includes 2000 AI credits each month — covering chat, MCP calls, image generation, and other AI usage. When you run out, you can top up extra credits ($20, $50, $100, or $200) that roll over indefinitely, or wait for the next billing cycle when your monthly credits reset.

Question 3

Can I upgrade from Solo to Cloud?

Accepted Answer

Yes. Your existing data, conversations, and history carry over seamlessly. The upgrade takes effect immediately and you're only charged the prorated difference for the current billing period.

Question 4

Can I buy extra credits on Solo too?

Accepted Answer

Yes. On Solo, MCP usage stays unmetered under fair use, so driving Cogny from your own AI client never costs credits. In-app chat, image generation, and other opt-in expensive operations run on top-up credits ($20, $50, $100, or $200, rolling over indefinitely), which you can buy whenever you want to use them.

Question 5

What MCP tools are included in Solo?

Accepted Answer

Solo includes all current and future MCP tools and skills — the same ones available in Cloud. The difference is execution: Solo runs one channel at a time while Cloud runs all channels in parallel with automation features like scheduled jobs and daily briefs.

Question 6

Can I try it before paying?

Accepted Answer

Yes — every new workspace gets 15 free MCP calls to test the stack. No credit card required. Once you've used them up (or the next month rolls over), you can upgrade to Solo at $9/mo or Cloud at $499/mo, or wait for the next 15 free calls to land.

Question 7

What happens when I cancel?

Accepted Answer

When you cancel, you retain access until the end of your current billing period. Your data remains available for export for 30 days after cancellation. There are no cancellation fees or lock-in contracts for either tier. Any unused top-up credits stay available until your final period ends.

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