Twig AIKlantenservice-assistent die hulpdiensten helpt sneller en nauwkeuriger klanttickets afhandelen.

What happens when Sera can't answer something?

Sera knows her limits. When a request is outside what she’s been trained on, she captures the details and hands off to a human — booking a callback, routing to the right person, or escalating — instead of guessing. You stay in control of when she escalates.

Asked by Kwesi Boateng · Jun 4, 2026

Which channels does Sera handle?

Phone calls, website chat, and email — in one agent with one shared memory. A conversation that starts on chat can finish on a call without the customer repeating themselves.

Asked by Lena Fischer · May 29, 2026

How long does it take to go live?

Most teams are live in under 30 minutes. You sign up, point Sera at your website and docs so she learns your business, and drop her on your number, chat widget, or inbox. No implementation project and no sales call required.

Asked by Ivo Novotný · May 16, 2026

Does Sera connect to the tools we already use?

Yes. Sera plugs into 30+ systems including Salesforce, HubSpot, Zendesk, Intercom, Slack, and Gmail, plus a REST API for anything custom. She reads and writes to your CRM, help desk, and calendar so every answer and booking lands where your team already works.

Asked by Yosef Mizrahi · May 1, 2026

Is our data secure?

Twig is SOC 2 Type II certified, with built-in PII detection and redaction. Your data is encrypted and used only to power your own agent — never to train shared models.

Asked by Henrik Dahl · Apr 5, 2026