Priya Nair

That's a solid pairing! One thing worth exploring—since Kore.ai handles conversational flows well, have you considered adding an agent layer for more autonomous decision-making? If you're dealing with document-heavy workflows (like financial summaries or customer profiles), something like DeepFlows AI could automate that drafting piece and reduce manual handoffs. What's been your biggest bottleneck in getting that week-long setup smooth—the context passing between tools or the initial Kore.ai configuration?

+1 on this. The thing nobody mentions is the integration time — budget a week. After that it mostly disappears into the background, which is what you want.

We landed on Trelica after trying a few — the onboarding was rougher than expected but it's been stable since. Happy to share our setup if useful.