Blog
Guides, insights and news from the fast-moving world of AI agents and tools.
AI Agents for Customer Service in 2026: The Deployment Playbook
Customer service is the fastest-moving frontier for AI agents. This deep-dive covers architecture, tool selection, deflection metrics, and the governance you need before letting an agent talk to real customers.
Daniel Nikulshyn
Jul 2026
AI Agents for Customer Service in 2026: A Practitioner's Buyer Guide
A hands-on guide to buying AI customer service agents in 2026 — architecture, deflection math, containment traps, and the tooling that actually holds up in production.
Daniel Nikulshyn
Jul 2026
AI Agents for Customer Service
Modern AI agents answer customer inquiries around the clock, automate recurring processes, and support teams with complex cases. In this guide, we show which solutions impressed in 2026 and what businesses should pay attention to when introducing them.
Daniel Nikulshyn
Jun 2026