Question 1

Is the tool easy to set up?

Accepted Answer

Yes, the tool has a lightweight design with minimal dependencies, making it easy to set up and use.

Question 2

How do I query the historical usernames of a Twitter user?

Accepted Answer

You can query by the user's current screen name using the prompt template provided by the server.

Question 3

Can I use the tool without Claude Desktop integration?

Accepted Answer

Yes, but the functionality will be limited. The tool is designed to integrate with Claude Desktop for enhanced functionality.

Question 4

What is the system requirement for the tool?

Accepted Answer

The tool requires Python 3.10+ to run.

Question 5

What’s included in initial troubleshooting?

Accepted Answer

For initial troubleshooting, the assigned Premium Support Engineer or Customer Reliability Engineer will review and acknowledge your ticket. They may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or command outputs. They may also collaborate with other support, engineering, or regional incident commanders. If a callback was requested, the engineer will determine if screen sharing is the most effective way to drive ticket resolution and invite you to join a screen‑sharing session.

Question 6

What is crisis prevention?

Accepted Answer

Crisis prevention allows GitHub Enterprise Server customers to prepare for—and experience—an incident without risk. Your Customer Reliability Engineer (CRE) guides your team through an incident simulation in a safe, controlled environment. Crisis Prevention consists of up to four sessions about reliability best practices, preparing for a potential incident, and efficiently interacting with GitHub Support. After the simulation, your CRE runs a detailed retrospective, uncovering lessons learned and improvement suggestions.

Question 7

How long does GitHub Premium Support take?

Accepted Answer

GitHub Premium Support and GitHub Premium Plus Support customers have service‑level agreements (SLAs) for initial response. For urgent priority tickets, the initial response SLA guarantees a 30‑minute response time, which includes troubleshooting. For high‑priority tickets, the initial response SLA provides a four‑hour response. We do not provide estimates for time to resolution, as ticket complexity varies, but we review these metrics regularly and aim to reduce times whenever possible.

Question 8

What virtual trainings are available with GitHub Premium Plus Support and who can participate?

Accepted Answer

Customers get access to one virtual training class per year. Topics include: GitHub for developers, GitHub for admins (Server), GitHub for admins (Cloud), GitHub for non-developers, GH API Training, GH Actions Fundamentals, GH Actions Intermediate, GH Copilot Fundamentals, GH Copilot Intermediate, GH Copilot Administration & Security, GitHub Enterprise Implementation (Cloud). We recommend limiting training sessions to a maximum of 16 participants to ensure an optimal provider-to-participant ratio and a high-quality delivery experience. In specific cases we can accommodate up to 20–25 participants while maintaining a valuable training experience.

twitter-username-changes-mcpAn MCP server that tracks the historical changes of Twitter usernames.

Overview

Key features

Pricing

Use cases

Investigating Potential Scams

Monitoring Brand or Entity Name Changes

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