Twilio AI AssistantsA framework for building and hosting customer-aware conversational AI Assistants to automate and enhance customer interactions.

Is Conversations API the same as Twilio Conversations?

No, Conversations API is our communications API for building two-way messages on SMS, WhatsApp, chat, Facebook Messenger, Google Business Messages, and more. Twilio Conversations is our new intelligent conversations layer that connects individual communications into a single, continuous thread across channels and agents. It has a living customer memory that gets enriched with new insights from every interaction with a customer, which can be surfaced to make every each conversation contextual, relevant, and personal.

Asked by Vasyl Kovalenko · Nov 4, 2025

For Conversation Memory, what's the difference between memory generation and memory recall?

Memory generation is the process of analyzing a conversation transcript to produce new observations or summaries for a profile. It is billed based on the volume of input and output characters processed. Recall is charged each time stored memories are queried to retrieve context for an active interaction.

Asked by Yara Mansour · Oct 29, 2025

For Conversation Memory, what's the difference between Knowledge Storage and Knowledge Retrieval?

Knowledge storage is calculated by taking an hourly snapshot of the total size of documents you have hosted in the system. For web content, each successfully crawled page is treated as a fixed storage unit. Knowledge retrieval is a separate charge applied each time a successful search query is run against your knowledge base.

Asked by Celia Ramirez · Oct 29, 2025

For Conversation Memory, what are profile operations and how are they different from Daily Utilized Profiles?

Profile operations track writes to your identity data, such as creating new profiles, updating attributes, and merging duplicate identity records. The first 100,000 profile operations each month are free. Daily utilized profiles track reads. The two meters measure different actions and are billed independently.

Asked by Wesley Adekunle · Oct 10, 2025

For Conversation Memory, what is a daily utilized profile and what actions count toward costs?

A daily utilized profile (DUP) counts each unique profile your system reads or looks up within a 24-hour window, regardless of how many times that profile is accessed in that period. DUPs are triggered by profile reads, such as when an agent or API retrieves a profile to personalize a response. Profile reads from Conversation Orchestrator to link conversations to profile IDs are not counted. Creating, updating, or merging profiles does not trigger a DUP.

Asked by Ravi Kapoor · Sep 25, 2025