Question 1

What kind of questions can it answer?

Accepted Answer

The AI can answer a wide range of questions depending on the materials you provide. This includes frequently asked questions (FAQs), product or service description, opening hours and availability, pricing and payment options, booking or registration processes and company policies. In addition to answering questions, it can also guide visitors, collect leads, help schedule meetings, and escalate complex queries to your team — all based on what it learns from your content.

Question 2

How can I activate the AI for my customers?

Accepted Answer

Chat Widget on Your Website: The easiest option is to copy a short piece of code and add it to your website. This will embed a chat widget that appears as an icon in the bottom corner of your site. From there, your customers can click and start chatting with the AI. You can also choose to share a direct link that leads to a dedicated page where customers can interact with the AI, providing an even more focused experience. WhatsApp Business (Pro Plan): If you’re using a WhatsApp Business account, the AI can also respond directly within your WhatsApp chat. This is a great way to offer a seamless experience for customers who prefer to communicate via WhatsApp. The integration process takes just 1 minute and can easily be done from your dashboard. Facebook Messenger (Pro Plan): If you have a Facebook Page, you can connect it from your dashboard and let the AI reply directly in Facebook Messenger. Customers can message you from the Messenger app or your Page’s Message button, and the AI will respond 24/7.

Question 3

Can I try the Pro version for free?

Accepted Answer

Yes, you can try the Pro version — we offer a 7-day free trial. If you need more time to complete the implementation, just contact us: we’ll be more than happy to support you and extend the trial period. Pro includes advanced integrations and capabilities, such as ecommerce integrations with Shopify and WooCommerce, calendar synchronization with Google and Microsoft calendars, multi-channel support through WhatsApp and Facebook Messenger, and API access to seamlessly connect Representative24 with your existing systems and workflows.

Question 4

Is the Voice Chat version available?

Accepted Answer

At the moment, the Voice Chat feature is not yet available, but we’re working on it and hope to offer this option as soon as possible.

Question 5

What does “agentic” mean?

Accepted Answer

“Agentic” → Representative24 doesn’t just answer: It autonomously executes actions in your systems, chooses the right APIs, verifies results, and escalates when needed. Not “agentic” → answer‑only or scripted bots that follow fixed flows, don’t choose tools, don’t verify outcomes, and can’t complete tasks without a human.

Question 6

What’s included in the Free plan?

Accepted Answer

The free plan gives you an AI chatbot for your website at no cost. It’s trained on the content you provide and automatically answers, helping with pre‑sales and post‑purchase support. You get core features and a generous conversation allowance to start. If your needs grow, you can add add‑ons or upgrade to the Pro plan anytime. Check out our pricing page for more.

Question 7

Can I monitor conversations?

Accepted Answer

Yes. Representative24 gives you full visibility into the AI’s conversations. You can view chat histories, track how the AI responds, and evaluate user engagement. If a customer asks to be contacted, the system immediately sends an email alert to your team with the request and details. This ensures you never miss a potential lead or support request — even when you’re offline.

Question 8

Who is Representative24 for?

Accepted Answer

Representative24 is designed to be flexible and industry-agnostic. Whether you run an e-commerce store, a SaaS platform, a service-based company, or even a local business, the AI can assist with customer support, lead generation, sales inquiries, marketing automation, and routine back‑office tasks. Because integrations are driven by API actions, the platform adapts to your specific systems and workflows—making it useful for almost any business that wants to improve efficiency and deliver faster, smarter customer experiences.

Question 9

Is there a free plan available?

Accepted Answer

Yes, Representative24 offers a free account with no credit card needed, unlimited time, and the ability to cancel anytime.

Question 10

Is Representative24 limited to simple queries?

Accepted Answer

No, but complex queries may still require human review, and action capabilities depend on system integrations.

Question 11

Can the AI agents take actions in our systems, or do they only reply?

Accepted Answer

The agents go beyond chatbot replies—they can execute actions such as processing requests, updating records, or triggering workflows in connected systems. However, these action capabilities depend on having the relevant integrations set up.

Question 12

Can Representative24 execute actions?

Accepted Answer

Yes, Representative24 can execute actions on behalf of users, such as processing requests, updating records, or triggering workflows in connected systems.

Question 13

What channels does Representative24 support?

Accepted Answer

Representative24 supports multiple channels, including web, WhatsApp, and social media platforms.

Question 14

Which channels and languages does Representative24 support?

Accepted Answer

Representative24 deploys AI agents across websites, WhatsApp, and social media platforms, and the agents can converse in multiple languages, making it suitable for teams engaging customers across regions and channels.

Question 15

Is Representative24 better suited for support, sales, or both?

Accepted Answer

It covers both. The agents are designed to resolve routine support inquiries and handle sales conversations without human handoff, though complex queries may still require human review and each use case may need setup and training.

Representative24Multilingual AI agents that handle support and sales across web, WhatsApp, and social channels.

Overview

Key features

Pricing

Use cases

24/7 Multilingual Customer Support

Automated Sales Conversations on Social

Action-Driven Workflow Automation

Unified Omnichannel Engagement

Pros & Cons

Pros

Cons

Reviews

Compared a few options

Use it every day

Solid for our team

Skeptical, then convinced

Q&A

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