Question 1

How do I know the flags are right?

Accepted Answer

Every flagged record shows the exact detection rule that triggered it and the specific reason behind the flag — the cost, the payout, the ratio, the missing data. There's no black box. You see the reasoning, and you stay in control of which claims are worth filing.

Question 2

What if you don't find anything?

Accepted Answer

Then you pay nothing. The free audit shows you your total owed amount and a full severity breakdown before you spend a cent. If there's no money to recover, there's no reason to upgrade — start free and let the numbers decide for you.

Question 3

Why monthly instead of one-time?

Accepted Answer

Because the losses never stop. Lost units, damaged returns, and fee errors happen every single month — and Amazon's 60-day claim window means there's always new money to recover before the window closes. A one-time audit clears today's backlog, but next month's errors are already piling up. Pro re-scans automatically every month, so no claim window ever closes while you weren't looking.

Question 4

Is ReimburseOps compliant with Amazon's Terms of Service?

Accepted Answer

Yes. ReimburseOps is a read-only audit tool. You upload your own CSV exports from Seller Central — we never connect to your account directly, and we never submit claims on your behalf. All actions remain in your control.

Question 5

What CSV files do I need to upload?

Accepted Answer

You need your FBA Reimbursements report from Seller Central (Reports > Fulfillment > Reimbursements). Optionally, upload a sourcing cost sheet with your unit costs by FNSKU or ASIN to unlock the under-reimbursed and inconsistent valuation checks.

Question 6

What is the difference between sourcing cost and landed cost?

Accepted Answer

Sourcing cost is the unit purchase price of the product itself. Landed cost includes shipping, freight, customs, and handling to get the product to Amazon. Amazon's reimbursement system uses sourcing cost as the baseline — not landed cost. Entering landed cost as sourcing cost will overstate your comparison baseline.

Question 7

How quickly can I see results?

Accepted Answer

Most audits complete in under 60 seconds after you confirm your field mapping. Results are displayed immediately with severity rankings so you know which records to act on first.

Question 8

Can I use ReimburseOps alongside a managed reimbursement service?

Accepted Answer

Yes — and many sellers do. ReimburseOps tells you exactly which records have issues and why. You can then pass that prioritized list to a managed service or VA to file claims, rather than paying a 15–25% commission on everything they discover.

Question 9

What types of FBA reimbursement issues does ReimburseOps detect?

Accepted Answer

ReimburseOps runs four detection rules on every audit: missing sourcing cost records, under-reimbursed payouts, inconsistent valuations across the same FNSKU, and cost definition warnings for landed-cost entries. These rules cover the most common FBA reimbursement categories — including lost inventory, damaged goods, customer return gaps, fee overcharges, shipment shortages, and unauthorized destruction.

Question 10

How does Amazon's 2025 cost-based reimbursement policy affect me?

Accepted Answer

Since March 31, 2025, Amazon calculates reimbursements based on your manufacturing or sourcing cost — not the sale price. If you haven't uploaded accurate sourcing costs to Seller Central, Amazon uses its own estimate, which is typically lower than your real cost. ReimburseOps's missing_cost rule flags every reimbursement record where no sourcing cost is available, so you can identify where Amazon may be using an understated estimate.

Question 11

What is the Amazon IDR Portal and how does ReimburseOps work with it?

Accepted Answer

The Inventory Defect and Reimbursement (IDR) portal is Amazon's official dashboard for tracking inventory defects and their resolution status. It consolidates data from five reports into one view. However, the IDR portal shows what was reimbursed — not whether the amount was correct. ReimburseOps fills that gap by comparing Amazon's payouts against your sourcing costs to find records where you were underpaid.

Question 12

How much can I expect to recover from an FBA reimbursement audit?

Accepted Answer

Recovery amounts vary by seller, but industry data suggests that Amazon FBA sellers lose 1–3% of annual revenue to fulfillment errors. Factors that affect your recovery include your product categories, fulfillment volume, how recently you last audited, and whether you've uploaded accurate sourcing costs. Upload your reimbursement CSV to get an accurate picture of your specific situation.

ReimburseOpsAudit Amazon FBA reimbursements in minutes and recover money owed by Amazon.

Overview

Key features

Pricing

Use cases

FBA Reimbursement Audit

Inventory Discrepancy Detection

FBA Fee Error Correction

Inbound Shipment Reconciliation

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Ecommerce alternatives

Overview

Key features

Pricing

Use cases

FBA Reimbursement Audit

Inventory Discrepancy Detection

FBA Fee Error Correction

Inbound Shipment Reconciliation

Pros & Cons

Pros

Cons

Battle record

Last 4 battles

Reviews

Does the job

Compared a few options

Skeptical, then convinced

Use it every day

Solid for our team

Does the job

Q&A

Ask a question

Ecommerce alternatives

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