Is there a free plan for Mava?

Yes. Mava offers a free plan that includes support across Discord, Telegram, and Slack, along with AI-powered responses. It is ideal for smaller communities getting started with automated support.

MavaAI-powered customer support across public communities and private tickets

4.8 (4)

Reviewed by Daniel Nikulshyn·Updated July 2026

Overview

Mava is a customer support platform built for modern, community-driven companies. It combines an AI agent with human support workflows to handle questions across public channels like Discord and Telegram alongside private tickets from email, web chat, and social platforms. The AI agent learns from a company's documentation and past conversations to automatically respond to common queries, while more complex issues are routed to human agents through a unified inbox. This lets small support teams scale their coverage without losing context or switching between tools. Mava is often used by Web3 projects, SaaS companies, and other businesses that need to manage support across both public group chats and traditional private channels in one place.

Key features

AI agent for automated replies
Public channel support (Discord, Telegram)
Private ticketing via email and chat
Shared team inbox
Knowledge base integration
Analytics and conversation tracking

Pricing

Model: Freemium
Category: Chatbots
Rating: 4.8 / 5 (4)

Use cases

Handling Public Support on Discord, Telegram, and Slack

Mava's AI-powered platform integrates with these platforms to receive support tickets and provide AI-powered responses, streamlining community support.

Managing Private Tickets and Web Chat

Mava offers a shared inbox for private tickets and a customizable web chat for engaging with users in real-time, enhancing user satisfaction and conversion.

Analyzing Support Performance and Training AI

Mava's built-in analytics allow teams to track their support performance, and its AI can be trained in minutes using existing knowledge bases and support content.

Pros & Cons

Pros

Handles both public group chats and private tickets
AI agent trained on your own knowledge base
Unified inbox across multiple channels
Good fit for community-driven products

Cons

Most useful for teams with public community channels
AI responses depend on quality of source documentation
Smaller ecosystem than legacy support platforms

Reviews

4.8

Average from 4 ratings.

Beatriz Costa

Apr 5, 2026

Does the job

Pretty happy overall. Private ticketing via email and chat just works and handles both public group chats and private tickets. but no dealbreakers — I'd recommend it to a friend without hesitating.

Ethan Brooks

Dec 3, 2025

Does the job

Pretty happy overall. Knowledge base integration just works and unified inbox across multiple channels. AI responses depend on quality of source documentation can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Ingrid Bauer

Nov 19, 2025

Solid for our team

We rolled this out across the team last quarter and aI agent trained on your own knowledge base. AI agent for automated replies fits neatly into how we already work, and analytics and conversation tracking removed a step we used to do by hand. AI responses depend on quality of source documentation, which is the main caveat, but it has held up under daily use.

Wei Chen

Jul 13, 2025

Does the job

Pretty happy overall. Knowledge base integration just works and good fit for community-driven products. Smaller ecosystem than legacy support platforms can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Q&A

How is Mava different from a simple ticket bot?

Mava is a full AI-powered community support platform, not just a ticket bot. Unlike simple ticket bots, Mava offers AI-powered automatic responses in both public channels and private tickets, a shared inbox across Discord, Telegram, Slack, web chat, and email, built-in analytics to track support performance, and seamless human handover when AI cannot resolve an issue.

Asked by Ethan Brooks · Apr 13, 2026

What makes Mava different from Ticket Tool or other Discord bots?

Mava is more than a Discord ticket bot. It is a full community support platform with AI-powered responses, a shared inbox across Discord, Telegram, Slack, web chat, and email, and analytics to track your team's performance. Unlike simple ticket bots, Mava's AI can answer repetitive questions automatically in both public channels and private tickets, with seamless handover to human agents when needed.

Asked by Thandiwe Dlamini · Mar 11, 2026

Can I test AI before going live?

Yes, after training the AI using your knowledge base, you can test questions directly in the Mava dashboard, allowing you to identify and fill any gaps.

Asked by Anya Sokolova · Mar 8, 2026

Do you provide moderators or support agents?

No, Mava is a software platform designed for your internal team to optimize support operations. While we don't provide outsourcing services directly, we’d be happy to connect you with trusted partners who specialize in outsourced support. Feel free to reach out.

Asked by Chidi Okonkwo · Feb 21, 2026

How many agents can I add to Mava?

Agents are limited on the Free and Founder plans. Mava has no limit on the number of agents you can add on any other plan. AI support is included on all plans.

Asked by Xiomara Delgado · Jan 24, 2026