lyngoAI phone answering built for healthcare practices

4.6 (5)

Reviewed by Daniel Nikulshyn·Updated July 2026

Overview

Lyngo is an AI-powered phone answering service designed specifically for healthcare providers. It handles incoming patient calls around the clock, taking on routine tasks like appointment scheduling, prescription refill requests, intake questions, and general inquiries without tying up front-desk staff. The system is built to follow healthcare workflows and communication norms, routing urgent matters appropriately while logging interactions for office staff to review. By offloading repetitive call volume, clinics can reduce hold times, capture more bookings, and let their team focus on in-person patient care.

Key features

24/7 AI phone answering
Appointment scheduling automation
Prescription refill intake
Call routing and escalation
Conversation logs for staff review
Healthcare-specific dialogue handling

Pricing

Model: Free
Category: Health Care
Rating: 4.6 / 5 (5)

Use cases

Handling after-hours and overflow calls

Lyngo's AI phone answering system can cover after-hours and overflow calls, ensuring that patients are always connected with a healthcare professional.

Automating appointment bookings

Lyngo's AI can automatically book appointments directly in a clinician's calendar, saving time and reducing the risk of missed bookings.

Providing 24/7 patient support

Lyngo's AI receptionist can answer patient calls around the clock, providing a high-quality and personalized experience in the absence of human receptionists.

Streamlining patient inquiries

Lyngo's AI can handle patient inquiries, answering questions and providing information to patients, freeing up staff to focus on patient care.

Pros & Cons

Pros

Purpose-built for healthcare use cases
Handles calls 24/7 with no wait times
Reduces front-desk workload
Captures missed calls and bookings

Cons

Limited to healthcare-focused workflows
May require setup and integration time
Complex clinical questions still need staff
Effectiveness depends on call complexity

Reviews

4.6

Average from 5 ratings.

Linda Petersen

May 17, 2026

Solid for our team

We rolled this out across the team last quarter and purpose-built for healthcare use cases. Appointment scheduling automation fits neatly into how we already work, and call routing and escalation removed a step we used to do by hand. Effectiveness depends on call complexity, which is the main caveat, but it has held up under daily use.

Grace Okafor

Feb 2, 2026

Solid for our team

We rolled this out across the team last quarter and reduces front-desk workload. Healthcare-specific dialogue handling fits neatly into how we already work, and 24/7 AI phone answering removed a step we used to do by hand. but it has held up under daily use.

Leila Hassan

Nov 10, 2025

Does the job

Pretty happy overall. Conversation logs for staff review just works and purpose-built for healthcare use cases. but no dealbreakers — I'd recommend it to a friend without hesitating.

Yuki Mori

Oct 18, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on call routing and escalation, and captures missed calls and bookings caught me off guard. Effectiveness depends on call complexity is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Jamal Carter

Aug 19, 2025

Solid for our team

We rolled this out across the team last quarter and captures missed calls and bookings. Appointment scheduling automation fits neatly into how we already work, and conversation logs for staff review removed a step we used to do by hand. Effectiveness depends on call complexity, which is the main caveat, but it has held up under daily use.

Q&A

What is Lyngo?

Lyngo is an AI phone answering and virtual receptionist service built for healthcare clinics. It answers every patient call 24/7, books appointments directly into your practice management software, handles reschedules and cancellations, and escalates clinical or urgent calls to your team.

Asked by Kalinda Reddy · Aug 17, 2025

Which practice management software does Lyngo work with?

Lyngo integrates directly with Cliniko, Nookal, and PracSuite via API. It reads live practitioner availability, appointment types, and booking rules to book, reschedule, and cancel appointments in real time.

Asked by Eva Horáková · Aug 4, 2025

How much does Lyngo cost?

Lyngo offers a free 7-day trial with no setup fees and no lock-in contracts. Visit lyngo.ai/pricing for current plans.

Asked by Otto Berg · Jul 30, 2025

Which countries does Lyngo operate in?

Lyngo operates in Australia, the United Kingdom, New Zealand, Ireland, Canada, and Malta.

Asked by Nadia Petrova · May 4, 2025

How does Lyngo work if I already have a receptionist?

Lyngo works alongside your receptionist. It picks up when they're busy, at lunch, or after hours, so every call is handled without adding pressure to your front desk.

Asked by Idris Suleiman · May 2, 2025