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LevityAI automation that turns logistics emails into structured, actionable workflows.

4.3 (6)
Daniel NikulshynReviewed by Daniel Nikulshyn·Updated July 2026
LogisticsEmail AutomationAI WorkflowsEnterpriseAPIData ExtractionIntegrations

Overview

Levity is an AI platform built for freight and logistics teams who spend hours triaging email-based operations. It reads incoming messages, extracts key details like quote requests, shipment updates, or load tenders, and routes them into the right systems or workflows automatically. By combining language models with custom training on a team's own data, Levity helps brokers, forwarders, and 3PLs reduce manual data entry, respond to customers faster, and scale operations without expanding headcount. It integrates with existing TMS, CRM, and email tools so automation fits into current processes rather than replacing them.

Key features

  • AI email classification and data extraction
  • Automated routing into TMS or CRM
  • Custom model training on company data
  • Quote and load tender handling
  • Workflow integrations via API and connectors
  • Analytics on processed email volume

Pricing

Model
Freemium
Category
AI Agents
Rating
4.3 / 5 (6)

Use cases

Automate Freight Quote Requests

Extract origin, destination, weight, and equipment details from incoming quote emails and route them directly into the TMS for faster broker response times.

Process Load Tenders at Scale

Classify and parse load tender emails from shippers, automatically creating shipment records so dispatch teams can act without manual data entry.

Streamline Shipment Status Updates

Identify status update emails, extract tracking details, and sync them into CRM or TMS systems to keep customers informed without operator intervention.

Scale 3PL Operations Without New Hires

Handle growing email volume by automating triage and routing, allowing forwarders and 3PLs to expand throughput while keeping headcount steady.

Pros & Cons

Pros

  • Purpose-built for logistics workflows
  • Reduces manual email handling and data entry
  • Integrates with common TMS and CRM systems
  • Customizable to company-specific terminology

Cons

  • Narrow focus may not suit non-logistics teams
  • Requires setup and training data to perform well
  • Pricing geared toward business users, not individuals

Reviews

4.3

Average from 6 ratings.

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Carlos Mendoza

Carlos Mendoza

Dec 28, 2025

Solid for our team

We rolled this out across the team last quarter and customizable to company-specific terminology. Automated routing into TMS or CRM fits neatly into how we already work, and automated routing into TMS or CRM removed a step we used to do by hand. Narrow focus may not suit non-logistics teams, which is the main caveat, but it has held up under daily use.

Yuki Mori

Yuki Mori

Nov 15, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is quote and load tender handling — handled better than most — and integrates with common TMS and CRM systems. Worth the time if this is your use case.

OH

Omar Haddad

Aug 25, 2025

Use it every day

Honestly didn't expect to like it this much. Workflow integrations via API and connectors is exactly what I needed, and integrates with common TMS and CRM systems. I do wish narrow focus may not suit non-logistics teams, but I reach for it almost every day now and it just clicks.

Rina Desai

Rina Desai

Jul 28, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is custom model training on company data — handled better than most — and reduces manual email handling and data entry. Requires setup and training data to perform well is my one real gripe. Worth the time if this is your use case.

HT

Hiroshi Tanaka

Jul 18, 2025

Does the job

Pretty happy overall. Quote and load tender handling just works and reduces manual email handling and data entry. but no dealbreakers — I'd recommend it to a friend without hesitating.

Leila Hassan

Leila Hassan

Jun 15, 2025

Does the job

Pretty happy overall. Analytics on processed email volume just works and customizable to company-specific terminology. Requires setup and training data to perform well can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Q&A

What is Levity?

Levity is Communication Intelligence for the global supply chain. It reads the email, calls, and documents your TMS and ERP never capture, standardizes that work, and runs it with AI your team controls. Built for enterprise freight forwarders, brokers, and 3PLs.

Asked by Timur Nazarov · Jan 27, 2026

What does working with Levity look like?

Levity takes AI automation from pilot to production in three stages. Analyze: we read across millions of your emails to find the repetitive, high-volume work worth automating. Build: we automate one workflow, such as quoting, order entry, or track-and-trace, as a POC (pilot) running live in your own environment. Scale: once the POC proves its ROI in production, we roll it out across teams, regions, and new use cases. It always starts with a scoped POC on your highest-volume workflow.

Asked by Joanna Kowalski · Jan 22, 2026

Does Levity actually deliver results in production?

It runs in production. 100M+ emails processed and 5M+ working hours saved across enterprise logistics operations. That is the point of Analyze, Build, Scale: the POC proves the ROI, then it scales instead of stalling.

Asked by Sarai Cohen · Jan 17, 2026

How does a freight forwarder automate email quoting and order entry with AI?

Levity reads the request in the inbox, pulls out the shipment details, checks them against your pricing and rules, and drafts the quote or builds the order in your TMS. Operators review anything that needs a human decision.

Asked by Kenji Watanabe · Dec 25, 2025

Does Levity replace my TMS?

No. Levity runs on top of your existing TMS and systems (CargoWise, SAP, and anything with an API) and automates the email and data-entry work around them. Your TMS stays the system of record.

Asked by Sami Virtanen · Dec 24, 2025

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