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guestbanGuest screening tool that helps hotels avoid chargebacks, damages, and repeat problem visitors.

5.0 (4)
Daniel NikulshynReviewed by Daniel Nikulshyn·Updated July 2026
HospitalityRisk ManagementFraud PreventionGuest ScreeningShared DatabaseChargeback ProtectionHotelsShort-Term Rentals

Overview

Guest Ban is a guest screening tool designed to help hotels avoid chargebacks, damages, and repeat problem visitors. It offers fast and secure guest ID scanning to verify guests, detect fake IDs, and manage do not rent lists. The system provides a range of features, including ID scanning in about 4 seconds, digital do not rent lists, PMS data transfer, and chargeback documentation. It also supports sex offender and criminal background screening services. Guest Ban aims to protect the front desk with a secure system that scans IDs, fights chargebacks, verifies guest details, and safeguards hotel data. The tool supports various types of IDs, including U.S. and Canadian driver licenses, international passports, and visas. It offers web-based access with role-based permissions and automatic data storage, ensuring secure guest data and controlled user access. The system also provides instant alert popups and automated email alerts to inform team members of potential issues. Guest Ban integrates with all property management systems, capturing complete guest details from scanned IDs and filling them into the PMS to avoid missing information during check-in.

Key features

  • Guest lookup against reported incidents
  • Chargeback and damage history tracking
  • Incident reporting and contribution tools
  • Repeat offender alerts
  • Shared hotel community database
  • Risk screening before check-in

Pricing

Model
Freemium
Category
AI security
Rating
5.0 / 5 (4)

Use cases

Pre-Check-In Guest Risk Screening

Hotel front desk staff look up incoming reservations against GuestBan's shared database to flag guests with prior chargebacks or damage history before issuing room keys.

Chargeback Loss Reduction

Properties identify guests with a pattern of disputing charges, allowing management to require additional payment safeguards or decline bookings to minimize financial exposure.

Short-Term Rental Vetting

Airbnb and vacation rental operators screen guests against reported incidents to avoid hosting visitors with histories of property damage or disruptive behavior.

Industry-Wide Incident Reporting

Hoteliers contribute their own incident reports on problem guests, building a collective accountability network that protects other participating properties from repeat offenders.

Pros & Cons

Pros

  • Reduces exposure to chargebacks and fraud
  • Shared database across participating hotels
  • Helps identify repeat offenders quickly
  • Supports staff safety and property protection

Cons

  • Value depends on network size in your region
  • Requires accurate, fair reporting from users
  • Limited use outside the hospitality industry
  • Potential privacy considerations to manage

Reviews

5.0

Average from 4 ratings.

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Mei-Ling Wong

Mei-Ling Wong

Jan 26, 2026

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on guest lookup against reported incidents, and shared database across participating hotels caught me off guard. Requires accurate, fair reporting from users is why this isn't a perfect score, still, I'd recommend giving it a real trial.

OH

Omar Haddad

Jul 25, 2025

Does the job

Pretty happy overall. Chargeback and damage history tracking just works and helps identify repeat offenders quickly. but no dealbreakers — I'd recommend it to a friend without hesitating.

HT

Hiroshi Tanaka

Jul 5, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on risk screening before check-in, and helps identify repeat offenders quickly caught me off guard. still, I'd recommend giving it a real trial.

Priya Nair

Priya Nair

Jun 6, 2025

Use it every day

Honestly didn't expect to like it this much. Incident reporting and contribution tools is exactly what I needed, and reduces exposure to chargebacks and fraud. but I reach for it almost every day now and it just clicks.

Q&A

Need help confirming your scanner?

If your model isn’t listed, no problem — send us the model name or a quick photo, and we’ll confirm compatibility and guide you through setup.

Asked by Vera Nováková · Oct 12, 2025

Can I upload my existing do not rent list?

Yes, you are able to upload your current restricted list into Guest Ban. This allows you to instantly know if a visitor is on your watchlist.

Asked by Amara Chukwu · Oct 7, 2025

What Does a Criminal History Record Include?

Our nationwide criminal history screening provides comprehensive background checks, covering criminal records, sex offender records, arrests, wants and warrants, felonies, misdemeanors, traffic violations, and incarcerations. This service helps protect your hotel, reduce crime, assist law enforcement, and ensure compliance with police and city regulations.

Asked by Mei-Ling Wong · Sep 21, 2025

What types of IDs can be scanned using our scanners?

Our ID scanning solutions are designed to accommodate a wide range of identification documents. ID Scanners can scan all US driver’s licenses, US ID cards, and Canadian driver’s licenses. Passport Scanners can read and verify global passports equipped with a Machine Readable Zone (MRZ), covering nearly all modern international passports. This ensures comprehensive coverage for hotels, events, or facilities that require reliable identity verification.

Asked by Ingrid Bauer · Sep 12, 2025

Do you work with Thales Scanners?

Yes, our platform works with a wide range of Thales document scanners. We support integration with Thales ID and passport readers to capture guest information, streamline check-in, and securely store ID data in the cloud. If you already have a Thales device, we can quickly confirm compatibility and assist with setup. Supported Thales Scanner Models include Thales Gemalto Document Reader AT10K, AT9000 MK2, AT9000 MK1, AT10Ki, AT9000 Compact, QS2000, and CR100. Need help confirming your scanner? If your model isn’t listed, send us the model name or a quick photo, and we’ll confirm compatibility and guide you through setup.

Asked by Winifred Adeyemi · Aug 24, 2025

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