Gradient LabsAI agent built for financial services customer support and complex query handling.

Gradient Labs offers an AI-native customer operations platform designed for financial services. It features a suite of specialist agents for tasks such as lending, disputes, and Know Your Customer (KYC) verification, along with a platform that manages the operations in between. The AI agents are capable of handling complex queries and automating various customer support processes. The platform provides end-to-end automation for several financial services, including collections, disputes, onboarding, KYB (Know Your Business), insurance claims, and general customer service. For instance, in collections, the AI agent contacts borrowers at optimal times, personalizes messages based on their account history, and secures payment promises. In disputes, the AI agent automates the process by gathering and verifying evidence, deciding outcomes, escalating to humans when necessary, and filing chargebacks. For new customer onboarding, it uses personalized outreach to guide customers through activation moments and facilitate their first transactions. The platform also automates business verification by checking documents against internal policies and verifying businesses before routing them to onboarding. Additionally, the AI agent handles insurance claims by capturing details, requesting additional information, and filing claims. For general customer service, it supports customers by remembering past conversations and taking actions to resolve issues, such as freezing lost cards or tracking missing payments. The AI agents are designed to work around specific financial services use cases, and the platform aims to put customer operations on autopilot, reducing the need for manual intervention. Gradient Labs has secured $26M in funding to further develop its technology.