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Dori ChatbotAI chatbot that turns online stores into conversational shopping experiences.

5.0 (4)
Daniel NikulshynReviewed by Daniel Nikulshyn·Updated July 2026

Overview

Dori Chatbot is a conversational commerce assistant designed to help online retailers engage shoppers through natural, chat-based interactions. It guides visitors from product discovery to checkout by understanding intent, recommending items, and answering questions in real time. By integrating with a store's catalog, Dori can surface relevant products, handle common pre-sale questions, and reduce friction in the buying journey. The goal is to replicate the experience of a knowledgeable in-store associate across digital storefronts, helping merchants improve conversion rates and customer satisfaction.

Key features

  • Natural language product search
  • AI-driven recommendations
  • Pre-sale and FAQ handling
  • Store catalog integration
  • Conversational checkout assistance
  • 24/7 automated shopper engagement

Pricing

Model
Free
Rating
5.0 / 5 (4)

Use cases

Guided Product Discovery

Help shoppers find the right products through natural language search and AI-driven recommendations based on their stated needs and preferences.

24/7 Pre-Sale Question Handling

Automatically answer common pre-sale questions and FAQs around the clock, reducing support load while keeping shoppers engaged and informed.

Conversational Checkout Assistance

Guide visitors from browsing to checkout with chat-based support that reduces friction and helps improve conversion rates.

Virtual In-Store Associate

Replicate the experience of a knowledgeable store associate on digital storefronts by integrating with the catalog to surface relevant items in real time.

Pros & Cons

Pros

  • Conversational interface tailored to shopping
  • Personalized product recommendations
  • Reduces friction in the buyer journey
  • Always-on customer support

Cons

  • Requires catalog integration to perform well
  • Quality depends on product data accuracy
  • May need tuning for niche product categories

Reviews

5.0

Average from 4 ratings.

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Esther Adeyemi

Esther Adeyemi

Mar 26, 2026

Years in this space

I've evaluated a lot of these over the years. What stands out here is aI-driven recommendations — handled better than most — and always-on customer support. Worth the time if this is your use case.

HT

Hiroshi Tanaka

Nov 10, 2025

Does the job

Pretty happy overall. 24/7 automated shopper engagement just works and conversational interface tailored to shopping. Requires catalog integration to perform well can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Naomi Suzuki

Naomi Suzuki

Aug 3, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: pre-sale and FAQ handling and always-on customer support. Where it lags: may need tuning for niche product categories. On balance the feature set — especially aI-driven recommendations — justifies the 5 stars for our use case.

Hannah Goldberg

Hannah Goldberg

Jul 11, 2025

Use it every day

Honestly didn't expect to like it this much. AI-driven recommendations is exactly what I needed, and reduces friction in the buyer journey. but I reach for it almost every day now and it just clicks.

Q&A

How does Dori AI Sales Agent increase my ROI?

Dori is your AI Sales Agent that actively increases conversion rates, boosts average order value through intelligent cross-selling and upselling, and is completely free for every Shopify store. Our AI converts low-intent browsers into high-intent buyers through contextual product recommendations and guided selling experiences.

Asked by Mei-Ling Wong · Jan 11, 2026

What's the difference between Dori and other AI chatbots?

Unlike generic support chatbots, Dori is specifically designed as an AI Sales Agent focused on revenue generation. Dori is completely free for every Shopify store, including up to 2,000 conversations per month — no paid tiers and no performance-based fees. Our platform includes advanced features like Product Pal for product page Q&A and Sidekick for storewide AI-powered search and discovery.

Asked by Vera Nováková · Dec 16, 2025

How can I track the sales impact of Dori?

Our analytics dashboard provides detailed metrics including revenue influenced by Dori, conversion rate lift comparisons, AOV impact analysis, and top converting customer questions. This data directly proves Dori's contribution to your bottom line and justifies the investment.

Asked by Zeynep Aydin · Dec 9, 2025

What Shopify features does Dori integrate with?

Dori integrates seamlessly with Shopify's Online Store 2.0 architecture using Theme App Extensions. This allows merchants to add contextual AI assistance directly on product pages and create standalone discovery experiences without any coding required.

Asked by Beatriz Costa · Dec 1, 2025

Is Dori available in multiple languages?

Yes, Dori supports 60+ languages with automatic language detection, enabling you to engage with a diverse global customer base effectively while maintaining the same high-quality sales conversion performance across all languages.

Asked by Youssef El-Sayed · Nov 15, 2025

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