Question 1

Can the AI understand multiple languages?

Accepted Answer

Yes, it can understand and respond in over 80 languages.

Question 2

How many users can use my chatbot?

Accepted Answer

We don't enforce any limits on the number of users who can use your chatbot.

Question 3

What is your refund policy?

Accepted Answer

We offer a 7-day moneyback guarantee for initial purchases. Within this period, you can test the chatbot to assess its performance and whether it's a suitable choice for you. If you're not satisfied, you can request a refund within 14 days of your first purchase by sending an email to [email protected] and we will refund it in full with no questions asked.

Question 4

Do you offer custom plans?

Accepted Answer

Yes, we do. Please contact us to discuss your requirements.

Question 5

Do you train your AI model using my data?

Accepted Answer

Your data will not be used to train the AI models. For more information, please refer to Section 3.2 of our Terms of Service.

Question 6

What is the privacy policy for my data and uploaded documents?

Accepted Answer

Your content and data are and will always remain yours. We claim no intellectual property rights over your data and will never sell them to other companies. For more information, please refer to our Terms of Service. For uploaded documents, they are automatically deleted from our servers once they're processed.

Question 7

Are my data and uploaded documents stored securely?

Accepted Answer

Yes, we take data security seriously and are proud to be a GDPR-compliant platform. Your content and data are and will always remain yours. We claim no intellectual property rights over your data and will never sell them to other companies. For more information, please refer to our Data Protection and Terms of Service page.

Question 8

Do the usage reset every month?

Accepted Answer

Usages such as AI credits, Email credits, Voice input, and Resync credits are reset every month.

Question 9

How many credits are consumed per AI message?

Accepted Answer

It depends on the AI model used. Here are the credits used per AI message for each model: GPT-5.5: 14 credits, Claude Opus 4.8: 14 credits, Gemini 3.5 Flash: 4 credits, Grok 4.2 (Non-reasoning): 3 credits, Grok 4.1 Fast: 0.5 credit, DeepSeek V3.2 (US): 0.5 credit, Mistral Small 4: 0.5 credit, Mistral Medium 3.1: 1 credit, Mistral Large 3: 1 credit, Gemini 3.1 Pro Preview: 3 credits, Gemini 3.1 Flash-Lite Preview: 1 credit, Gemini 3 Flash Preview: 1 credit, Claude Opus 4.6: 8 credits, Claude Sonnet 4.6: 4 credits, GPT 5.4: 4 credits, GPT 5.2: 3 credits, GPT 5.1: 2 credits, Claude Sonnet 4.5: 3 credits, Claude Haiku 4.5: 1 credit, Gemini 2.5 Pro: 1.5 credits, Gemini 2.5 Flash: 0.5 credit, GPT-4.1: 2.5 credits, GPT-4.1 Mini: 1 credit, GPT-4.1 Nano: 0.5 credit, o4 Mini: 3.5 credit, o3 Mini: 2 credits, GPT-4o: 2.5 credits, GPT-4o mini: 0.5 credit.

Question 10

What is meant by AI credits?

Accepted Answer

AI credits are consumed when the chatbot generates an AI response. Each AI response consumes a certain number of AI credits based on the model used. Refer to the next question for the number of credits used by each model.

Question 11

Which AI model does Chatling use?

Accepted Answer

Please refer to the Supported AI Models page for the full list of available models.

ChatlingNo-code platform for building AI chatbots that automate customer support and engagement

Overview

Key features

Pricing

Use cases

Automate Website Customer Support

Capture and Qualify Leads

Provide Multilingual Brand Assistance

Train Internal Knowledge Bots

Pros & Cons

Pros

Cons

Battle record

Last battle

Reviews

Years in this space

Solid for our team

Does the job

Skeptical, then convinced

Q&A

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