How do I know final the size of my document?

Once you attach your document(s) for upload, chatbase will show you the extracted data size of all the attached documents.

How much data can I give one agent?

Free plan: 1 MB | Hobby: 10 MB | Standard: 20 MB | Pro: 40 MB Note: This is the total size of extracted text content, not file sizes

ChatbaseBuild and deploy custom AI chatbots trained on your business data

5.0 (6)

Reviewed by Daniel Nikulshyn·Updated July 2026

Chatbot Customer Support No-Code API Integrations Analytics Lead Generation

Overview

Chatbase is a platform for building and deploying custom AI chatbots trained on a business's data. It allows businesses to create AI support agents that can solve customers' hardest problems while improving business outcomes. The platform is purpose-built for language models with reasoning capabilities, making it effective for resolving complex customer support queries. Chatbase is known for its simplicity, allowing users to create, manage, and deploy AI agents easily, even without technical skills. The platform also prioritizes security, with robust encryption, strict compliance standards, and enterprise-grade security. It offers features such as conversational AI, agent training, escalation to human support, and advanced reporting. Businesses can integrate Chatbase with various tools and data sources to enrich their agent's knowledge and capabilities.

Key features

Custom chatbot training on uploaded content
Website, Slack, and WhatsApp integrations
API access for developers
Conversation analytics dashboard
Lead collection forms
Multi-language support

Pricing

Model: Freemium
Category: Chatbots
Rating: 5.0 / 5 (6)

Use cases

24/7 Website Customer Support

Embed a chatbot trained on help docs and FAQs to answer customer questions instantly, reducing support ticket volume and improving response times.

Internal Knowledge Assistant

Train a chatbot on company documents and sync it to Slack so employees can quickly find policies, procedures, and internal information.

Lead Capture on Marketing Sites

Deploy a branded chatbot with lead collection forms to engage website visitors, qualify prospects, and pass contact details to sales teams.

WhatsApp Customer Engagement

Connect a custom-trained assistant to WhatsApp to handle product inquiries and guide customers through workflows in their preferred channel.

Pros & Cons

Pros

Quick setup with no coding required
Trains on your own data sources
Multiple integration and deployment options
Customizable branding and behavior
Built-in analytics and lead capture

Cons

Answer quality depends on source data
Higher message volumes require paid plans
Advanced customization may need technical skills

Reviews

5.0

Average from 6 ratings.

Liam O’Connor

Apr 29, 2026

Use it every day

Honestly didn't expect to like it this much. Lead collection forms is exactly what I needed, and trains on your own data sources. but I reach for it almost every day now and it just clicks.

Gunnar Eriksson

Feb 13, 2026

Compared a few options

Evaluated this against two competitors. Where it wins: multi-language support and customizable branding and behavior. Where it lags: higher message volumes require paid plans. On balance the feature set — especially website, Slack, and WhatsApp integrations — justifies the 5 stars for our use case.

Marcus Bell

Oct 6, 2025

Use it every day

Honestly didn't expect to like it this much. API access for developers is exactly what I needed, and multiple integration and deployment options. but I reach for it almost every day now and it just clicks.

Fatima Zahra

Oct 3, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: aPI access for developers and quick setup with no coding required. Where it lags: higher message volumes require paid plans. On balance the feature set — especially website, Slack, and WhatsApp integrations — justifies the 5 stars for our use case.

Diego Fernández

Aug 11, 2025

Does the job

Pretty happy overall. Lead collection forms just works and multiple integration and deployment options. Higher message volumes require paid plans can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Yuki Mori

Jul 12, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on lead collection forms, and multiple integration and deployment options caught me off guard. still, I'd recommend giving it a real trial.

Q&A

How do message credits work?

Each request made to the AI model costs a certain number of message credits depending on your chosen model. If you have any actions enabled, the agent might make multiple requests to the AI model to generate the response. For example, if you have a calendar action to get available slots for booking, and the user asks to book a meeting, on the first request to the AI model it will decide to run the calendar action to get the available slots, and the second request will be to generate the response to the user, that means a total of 2 requests and 2x the number of credits for the model you are using.

Asked by Dmitri Volkov · Mar 25, 2026

When are my message credits renewed?

Your message credits are renewed at the start of every calendar month regardless of when you subscribed. So if you subscribe on the 15th of March, your credits will be renewed on the 1st of April.

Asked by Yaw Owusu · Mar 23, 2026

How do auto-recharge message credits work?

When your credits fall below the threshold you set, we'll automatically add non-expiring credits to your account, ensuring that your service remains uninterrupted.

Asked by Malik Rasheed · Jan 31, 2026

What is the difference between subscription credits and auto-recharge credits?

Subscription credits renew at the beginning of each calendar month, and any unused credits do not carry over. Auto-recharge credits are added when your available credits fall below the threshold you set. These auto-recharge credits do not expire and are always available.

Asked by Priya Nair · Jan 27, 2026

How many users can use my agent?

If your agent is private, only you have access to it. If you decide to make it public, anyone with the link will be able to interact with it.

Asked by Quoc Bui · Dec 26, 2025