Question 1

How are call recordings, transcripts, and outcomes stored?

Accepted Answer

Calls and data are encrypted in transit and at rest. Recordings, transcripts, and outcomes are stored in an access‑controlled environment and can be searched, exported, and used for audits, QA, and compliance reviews.

Question 2

What security certifications does Vodex hold?

Accepted Answer

Vodex is ISO 27001 and SOC 2 certified. The platform uses role-based access control, encrypted storage, multi-factor authentication, and detailed audit logs to protect sensitive borrower and client information.

Question 3

How do we measure success during a pilot?

Accepted Answer

Key KPIs include right-party contact rate, promise-to-pay capture rate, promise-to-pay payment conversion, cost per contact, escalation rate, and average handle time. Running a control versus AI test group helps quantify lift before scaling.

Question 4

How much does Vodex cost?

Accepted Answer

Vodex pricing depends on factors such as call volume, use cases, feature requirements, and integration complexity. You can visit our pricing page to view available plans or contact our team to discuss a package tailored to your collections needs.

Question 5

What kind of support does Vodex offer?

Accepted Answer

Vodex offers dedicated customer support that can include onboarding assistance, technical support, and ongoing AI optimization. Enterprise plans typically include strategic guidance to help you continuously improve performance and compliance outcomes.

Question 6

Can I test Vodex before committing?

Accepted Answer

Yes. You can request a live demo to see our AI voice agents in action and how they fit into your workflows. You can also try an instant demo on our home page. For deeper evaluation, you can use our free plan with limited calling minutes, or work with us to set up a proof of concept tailored to your portfolio.

Question 7

What is included in Vodex’s onboarding process?

Accepted Answer

Onboarding typically includes platform setup, script and flow customization, integration with your existing tools or dialer, configuration of compliance rules, and training for your operations and compliance teams to ensure a smooth rollout.

Question 8

How do I get started with Vodex?

Accepted Answer

Getting started is simple. You can contact us through our website, request a demo, or speak with our team about your collections goals. From there, we will guide you through next steps, such as a pilot, proof of concept, or full rollout plan.

Question 9

Can Vodex transfer live calls to our agents when needed?

Accepted Answer

Yes. Vodex supports warm transfers to your agents with full context, including the reason for transfer, borrower status, attempts made, and a summary of the conversation so agents do not start from scratch.

Question 10

How does Vodex ensure consistent call quality at scale?

Accepted Answer

Vodex provides high-quality voice synthesis, interruption handling, fallback logic, noise reduction, and script locking to keep calls consistent. Every conversation follows configured compliance rules and tone guidelines, even at very high volumes.

Question 11

What recovery or performance improvements can agencies expect?

Accepted Answer

Results vary by portfolio, but many organizations see 25 to 40 percent improvement in timely payments, 2 to 3 times better contact rates, and a significant lift in promise-to-pay capture, along with reduced manual calling workload for their teams.

Question 12

How accurate is the AI in capturing promise-to-pay commitments and dispute signals?

Accepted Answer

Vodex is trained for collections and financial‑services use cases and achieves high accuracy in identifying intent and outcomes such as promise-to-pay, paid in full, dispute, and hardship signals. Script locking and clear outcome mapping help ensure consistent classification.

Question 13

What call workflows is Vodex AI best suited for?

Accepted Answer

Vodex is designed for high-volume call use cases like debt collections, lead qualification, appointment reminders, and scheduling. It handles both inbound and outbound campaigns, making it a fit for contact centers automating repetitive call workflows.

Question 14

Are there any limitations to Vodex AI?

Accepted Answer

Vodex AI is primarily focused on call-based workflows and voice quality may vary by language or accent.

Question 15

What are the main limitations to be aware of before deploying Vodex?

Accepted Answer

Vodex is focused primarily on call-based workflows, so it's less suited for non-voice channels. Voice quality may vary by language or accent, and agents require initial setup and tuning of scripts to perform reliably.

Question 16

What are the benefits of using Vodex AI?

Accepted Answer

Vodex AI handles large call volumes without added headcount, provides natural-sounding voice and conversational flow, and covers both inbound and outbound use cases.

Question 17

Can Vodex AI integrate with existing systems?

Accepted Answer

Yes, Vodex AI can be integrated into existing CRM and telephony stacks.

Question 18

Can Vodex AI integrate with our existing CRM and telephony stack?

Accepted Answer

Yes. Vodex supports integrations with CRM and telephony systems so AI agents can plug into existing workflows. This lets teams deploy inbound and outbound campaigns without overhauling their current contact center infrastructure.

Question 19

What is Vodex AI used for?

Accepted Answer

Vodex AI is used for automated call workflows such as debt collections, lead qualification, appointment reminders, and scheduling.

Vodex AIAI φωνητικοί πράκτορες για κλιμακώσιμες, ανθρώπινες εισερχόμενες και εξερχόμενες κλήσεις.

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