Liam O’Connor

That's a solid combination! Have you considered layering in something like Five9 Agents for the voice/digital touchpoints in your workflow? I integrated it alongside similar tools and found it handled customer inquiries without needing Payman/Kolena to step in for routine questions—saved us probably 3-4 hours weekly. What gaps are you still seeing after that week of optimization?

Evaluating ItsBot for a small team. The demos look great but I'd love the unfiltered version — what bit you after a month that the landing page didn't mention?

Tried Pb Setup (Grade A) for exactly this. Great for the 80% case, but we hit limits on the edge workflows and ended up scripting around it. Still net positive.

Sharing what's working: Coverage Improvement (Grade A) for the heavy lifting and Chaty to fill the gaps. Took a week to get the workflow smooth but now it mostly runs itself. Curious what everyone else is pairing these days.