Question 1

Does Hamming support custom evaluation metrics?

Accepted Answer

Yes. Define custom metrics for your business rules - compliance scripts, accuracy thresholds, sentiment targets, domain-specific criteria. Score every call on what matters to your business, not just generic metrics. Hamming includes 50+ built-in metrics (latency, hallucinations, sentiment, compliance, repetition, and more) plus unlimited custom scorers you define.

Question 2

Can Hamming replay real production calls for testing?

Accepted Answer

Yes. When a production call fails or surfaces an issue, convert it to a regression test with one click. The original audio, timing, and caller behavior are preserved - you test against real customer conversations, not synthetic approximations. This production call replay capability ensures your fixes work against the exact conditions that caused the original failure.

Question 3

What does a 'health check' actually do?

Accepted Answer

Every few minutes we replay a golden set of calls to detect drift or outages (model changes, infra incidents, prompt regressions). We send email and Slack alerts when we detect issues - so you catch problems before your customers do.

Question 4

What scale of load testing can you generate?

Accepted Answer

Enterprise load tests can run 50K+ concurrent test calls across inbound, outbound, or direct WebRTC paths, with concurrency shaped to your voice platform and test plan.

Question 5

Which security & compliance standards do you meet?

Accepted Answer

Hamming maintains SOC 2 Type II compliance and supports HIPAA. For healthcare deployments, we can sign a Business Associate Agreement (BAA).

Question 6

How does Hamming measure voice agent quality?

Accepted Answer

We measure voice agent quality across three dimensions: conversational metrics, expected outcomes, and compliance guardrails. Conversational metrics include turn-taking latency, interruptions, time to first word, talk-to-listen ratio, and more - tracked across both tests and production calls. Expected outcomes let you define what success looks for each call: did the agent collect the required information, complete the booking, or resolve the customer's issue? Compliance guardrails catch safety violations, prompt injection attempts, and policy breaches - so you can audit every call against your rules.

Question 7

How is Hamming different from other voice agent QA tools?

Accepted Answer

Hamming is the only complete platform for voice agent QA - combining every capability other platforms specialize in, plus features they don't have: Automated scenario generation (pioneered by Hamming) - AI-generated test cases from your agent's prompts and documentation. Audio-native evals - Analyze audio directly, not just transcripts. 95-96% agreement with human evaluators. Production call replay (Scenario Rerun) - Replay real calls against new agent versions with one click. 50K+ concurrent test calls - With realistic voice characters, accents, and background noise. Compliance validation - SOC 2 Type II, HIPAA with BAA, audit logs exportable to your SIEM. Security red-teaming - Prompt injection, jailbreak, and PII leakage testing. Enterprise controls - RBAC, SSO, single-tenant deployment, data residency (US/EU/UK). CI/CD integration - Trigger tests on every PR, gate releases on pass rates. With a 90% win rate in head-to-head bake-offs, Hamming is the proven choice.

Question 8

How long does it take to integrate Hamming?

Accepted Answer

Dial a SIP number in minutes, or point us at LiveKit/Pipecat for direct WebRTC. Run your first test call in under 10 minutes.

Question 9

What languages and accents do you support?

Accepted Answer

We support 65+ languages including English, Spanish, Portuguese, French, German, Arabic, Hindi, Tamil, Japanese, Korean, Mandarin, and more. Regional accents matter. We support South Indian, Gulf Arabic, UK English, Australian, Latin American Spanish dialects, and many more.

Question 10

Can you test interruptions and barging?

Accepted Answer

Yes. We simulate realistic caller behavior including interruptions, barging in mid-sentence, long silences, and unexpected inputs. We also simulate background noise, elderly callers, fast/slow speakers, and emotional conversations - the real-world scenarios your agents will face.

Question 11

How do you evaluate calls - exact matching or holistically?

Accepted Answer

We evaluate holistically. Did the caller's goal get accomplished? That's what matters - not whether each turn matched a script exactly. Conversations take many paths. Turn-by-turn matching is brittle and breaks constantly. We use AI to understand intent and outcomes.

Question 12

Does Hamming cover IVRs, outbound dialing, and DTMF?

Accepted Answer

Yes. We emulate IVR menus, send DTMF tones, and test both inbound and outbound agent flows end-to-end.

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اختبار كفاءة محادثة الذكاء الاصطناعي قبل/بعد الإصدار

تحسين كفاءة محادثة واجهة المستخدم الذكية

تحسين مراقبة الأخطاء AI

تعزيز كفاءة المحادثة AI

المزايا والعيوب

المزايا

العيوب

المراجعات

Compared a few options

Solid for our team

Use it every day

Skeptical, then convinced

Use it every day

Years in this space

أسئلة وأجوبة

اطرح سؤالاً

بدائل لـ एजENTS الأصوات الفورية الإنسانية

Custodia AI

Tailo

Destiny

HappyRobot AI

Vogent AI

Wispr Flow

PickMyCall

Mitra AI Phone Calling

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