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SkunoAI copilot for retail and warehouse operations inside Microsoft Dynamics 365.

4.2 (5)
Daniel NikulshynReviewed by Daniel Nikulshyn·Updated July 2026
RetailWarehouse ManagementERPMicrosoft Dynamics 365AI AssistantEnterpriseAutomationOperations

Overview

Skuno is an AI-powered platform built to streamline retail and warehouse workflows for businesses running on Microsoft Dynamics 365. It connects to existing ERP data and uses automation and natural language interfaces to help store associates, warehouse staff, and operations managers complete tasks faster. The platform focuses on practical use cases like inventory lookups, stock movements, order processing, and reporting, reducing the need to navigate complex Dynamics 365 screens. By acting as an intelligent layer over the ERP, Skuno aims to lower training time, cut manual errors, and improve day-to-day productivity across stores and distribution centers.

Key features

  • AI assistant for Dynamics 365 workflows
  • Retail point-of-sale process automation
  • Warehouse and inventory management support
  • Natural language queries over ERP data
  • Order and stock movement automation
  • Operational reporting and insights

Pricing

Model
Freemium
Category
Task automation
Rating
4.2 / 5 (5)

Use cases

Natural language inventory lookups

Store associates and warehouse staff can ask plain-language questions about stock levels and product data without navigating complex Dynamics 365 screens.

Faster order and stock movement processing

Automate routine order entry and stock transfer tasks in Dynamics 365, cutting manual steps and reducing data entry errors across stores and DCs.

Onboarding new retail and warehouse staff

Lower ERP training time by letting new employees interact with Dynamics 365 through an AI copilot instead of mastering its full interface.

Operational reporting for managers

Operations managers can generate inventory, order, and performance insights on demand using natural language queries over ERP data.

Pros & Cons

Pros

  • Native integration with Microsoft Dynamics 365
  • Targets specific retail and warehouse pain points
  • Reduces ERP training and onboarding time
  • Speeds up routine inventory and order tasks

Cons

  • Limited value outside the Dynamics 365 ecosystem
  • Requires existing Microsoft ERP investment
  • Niche focus may not suit general business users

Reviews

4.2

Average from 5 ratings.

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Jamal Carter

Jamal Carter

Jan 11, 2026

Solid for our team

We rolled this out across the team last quarter and native integration with Microsoft Dynamics 365. AI assistant for Dynamics 365 workflows fits neatly into how we already work, and natural language queries over ERP data removed a step we used to do by hand. Niche focus may not suit general business users, which is the main caveat, but it has held up under daily use.

GE

Gunnar Eriksson

Dec 28, 2025

Solid for our team

We rolled this out across the team last quarter and native integration with Microsoft Dynamics 365. Warehouse and inventory management support fits neatly into how we already work, and natural language queries over ERP data removed a step we used to do by hand. Limited value outside the Dynamics 365 ecosystem, which is the main caveat, but it has held up under daily use.

VN

Victor Nguyen

Dec 6, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: warehouse and inventory management support and native integration with Microsoft Dynamics 365. Where it lags: limited value outside the Dynamics 365 ecosystem. On balance the feature set — especially order and stock movement automation — justifies the 4 stars for our use case.

Carlos Mendoza

Carlos Mendoza

Oct 23, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is retail point-of-sale process automation — handled better than most — and native integration with Microsoft Dynamics 365. Requires existing Microsoft ERP investment is my one real gripe. Worth the time if this is your use case.

Leila Hassan

Leila Hassan

Oct 6, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on retail point-of-sale process automation, and speeds up routine inventory and order tasks caught me off guard. Requires existing Microsoft ERP investment is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Q&A

What does Skuno's AI actually do?

Skuno’s AI optimizes warehouse task routing for pickers, surfaces anomaly alerts in sales and inventory data, powers natural-language queries against your Business Central data, and drives product search and recommendations inside the point-of-sale. The aim is to reduce repetitive operational decisions, not to generate marketing copy.

Asked by Frank Müller · Jun 15, 2026

What is Skuno?

Skuno is an AI-powered retail operations platform built natively for Microsoft Dynamics 365 Business Central. It gives retailers and manufacturers a unified warehouse management system, point of sale, and real-time business intelligence layer on top of Business Central, replacing the sprawl of bolt-on apps most BC customers rely on today.

Asked by Nadia Petrova · Jun 13, 2026

Who is Skuno built for?

Skuno is built for retailers, wholesalers, and manufacturers running Microsoft Dynamics 365 Business Central who need production-grade warehouse, POS, and reporting capabilities without stitching together multiple third-party ISV apps. It suits businesses with thousands of SKUs, multiple locations, or both retail and B2B channels.

Asked by Kirsi Laine · Jun 9, 2026

How does Skuno integrate with Microsoft Business Central?

Skuno is a native extension of Microsoft Dynamics 365 Business Central. It runs on Microsoft’s certified partner stack, keeps a continuously-synchronized replica of your Business Central database, and surfaces operational apps (WMS, POS, BI) that read and write directly against BC without degrading its performance.

Asked by Emeka Obi · Apr 18, 2026

Is Skuno an ERP system?

Instead of replacing your existing ERP system, such as Microsoft Business Central or Oracle Netsuite, Skuno handles the operational side of your business. If you think of Business Central as your Enterprise Resource Planning system, you can consider Skuno the Enterprise Resource Doing system. Whereas traditional finance systems are designed for batch processing of financial information, Skuno handles the real-time data access, frontline applications, and on-the-floor exception management that ERP systems typically struggle with.

Asked by Celeste Marchetti · Apr 15, 2026

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