LiveAgentHelp desk and live chat platform with AI features for faster customer support
Overview
Key features
- Omnichannel ticketing system
- Live chat with website visitor tracking
- Built-in call center and IVR
- AI-assisted reply suggestions and summaries
- Knowledge base and customer portal
- Workflow automation and SLA management
Pricing
- Model
- Freemium
- Category
- Chatbots
- Rating
- 4.8 / 5 (4)
Use cases
Unified Omnichannel Support Inbox
Consolidate email, chat, calls, and social media messages into one ticketing system so support agents can respond to customers across channels without switching tools.
AI-Assisted Ticket Handling
Use AI reply suggestions and ticket summaries to help agents draft consistent responses faster and quickly catch up on long conversation histories.
Live Chat with Visitor Tracking
Engage website visitors in real time and monitor their behavior to proactively offer help, improving conversion rates and customer experience.
Self-Service Knowledge Base
Build a customer portal and knowledge base so users can resolve common questions on their own, reducing ticket volume and freeing agents for complex issues.
Pros & Cons
Pros
- Combines ticketing, chat, calls, and social in one tool
- AI assists with replies and ticket handling
- Affordable pricing tiers for smaller teams
- Extensive integrations with common business apps
Cons
- Interface can feel dated compared to newer competitors
- Advanced features require higher-tier plans
- Initial setup and configuration takes time
Reviews
Average from 4 ratings.
Sign in to leave a review.
Use it every day
Honestly didn't expect to like it this much. Live chat with website visitor tracking is exactly what I needed, and affordable pricing tiers for smaller teams. I do wish interface can feel dated compared to newer competitors, but I reach for it almost every day now and it just clicks.
Skeptical, then convinced
I went in skeptical — most tools in this space overpromise. It actually delivers on live chat with website visitor tracking, and aI assists with replies and ticket handling caught me off guard. still, I'd recommend giving it a real trial.
Years in this space
I've evaluated a lot of these over the years. What stands out here is built-in call center and IVR — handled better than most — and affordable pricing tiers for smaller teams. Worth the time if this is your use case.
Use it every day
Honestly didn't expect to like it this much. AI-assisted reply suggestions and summaries is exactly what I needed, and affordable pricing tiers for smaller teams. but I reach for it almost every day now and it just clicks.
Q&A
How can AI-powered live chat help your business?
AI and human chat working together dramatically improves performance across every key metric
Asked by Ludovic Girard · Dec 31, 2025
What is live chat software?
Live chat software is a website messaging tool that lets visitors start real-time conversations with a support or sales team from a chat widget. Modern live chat software can also route chats, collect visitor context, trigger proactive messages, connect to CRM and help desk tools, use AI chatbots for common questions, and store each conversation in a searchable history.
Asked by Bruno Kaufmann · Dec 29, 2025
How does the LiveAgent AI chatbot work?
LiveAgent's AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.
Asked by Mateusz Wozniak · Dec 4, 2025
How do I add live chat to my website?
In LiveAgent, create a chat button, customize its design and language, copy the generated installation code, and paste it into your website or tag manager. You can then set routing rules, departments, proactive invitations, business hours, and AI handover rules before launching the widget.
Asked by Priya Nair · Nov 22, 2025
Does LiveAgent offer a free trial?
Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.
Asked by Anders Lindgren · Oct 30, 2025
Ask a question
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