How can I buy additional Freddy AI Agent sessions?

You can purchase any number of Freddy AI Agent session packs. The validity corresponds to your payment cycle. For example, if you choose to pay quarterly, your sessions will also expire quarterly.

Freddy AIFreshworksov pomoćnik za AI koji automatizira uslugu za klijente preko kanala za razgovor, e-pošte i glasovnih kanala.

4.5 (4)

Recenzirao Daniel Nikulshyn·Ažurirano srpanj 2026.

Customer Service Conversational AI Chatbots Omnichannel Enterprise Generative AI Automation

Pregled

Freddy AI je Freshworkssov sloj umjetne inteligencije dizajniran za automatiziranje i poboljšanje operacija službe za korisnike. Omogućava rad samo-uslužnih botova, pomoć agenata i analitiku širom Freshworks suite, pomažući timovima za podršku da obrade upite brže, a istovremeno održavajući personalizirano iskustvo za krajnje korisnike. Platforma kombinira generativni AI sa konverzacijskom automatizacijom, omogućavajući poslovnim subjektima implementaciju uvek aktivnih virtuelnih agenata koji rešavaju uobičajene probleme, usmeravaju kompleksne zahtjeve ljudima i omogućavaju relevantan kontekst za podršku korisnicima. Freddy AI radi na svim kanalima, uključujući web čet, aplikacije za poruke, e-poštu i glas, čime je pogodan za omnikanalne operacije podrške korisnicima. U prvom redu je namijenjen timovima srednje veličine i velikim timovima koji već ulaze u екосистем Freshworks, iako se njegove mogućnosti prostiru i na automatsko obračunavanje prodaje i marketinga.

Ključne značajke

Chatboti i virtualni agenti podržani AI-om
Pomoć agenta s predlošcima odgovora
Automatsko usmjeravanje i sortiranje ticketa
Analitika i uvidi u razgovore
Multijezična podrška preko kanala
Generativni AI za sažetke i odgovore

Cijene

Model: Freemium
Kategorija: Agenta za usluge kupaca
Ocjena: 4.5 / 5 (4)

Slučajevi uporabe

Odbijanje ticketa samouslugom робота

Razvijte AI-om podržane virtualne agente na web-čatu i aplikacijama za razgovor kako bi riješili uobičajena pitanja kupaca 24/7, smanjujući broj ulaznih ticketa za timove podrške.

Ubrazanje odgovora agenata

Koristite pomoć agenata s predlošcima odgovora i sažetcima generativnog AI-ja kako bi pomogli predstavnicima podrške odgovoriti brže i sarelevantnijim kontekstom za svaki ticket.

Automatizacija usmjeravanja i sortiranja ticketa

Automatski klasifikujte i usmjeravajte ulazne tickete preko e-pošte, čata i glasovnih kanala do odgovarajućih agenata ili timova, ubrzavajući rješavanje kompleksnih problema.

Multijezička podrška na svim kanalima

Pružajte Dosljedanu uslugu za klijente preko glasovnih kanala, čata, e-pošte i aplikacija za razgovor na više jezika, idealno za globalne operacije podrške na Freshworks.

Prednosti i nedostaci

Prednosti

Uzana integracija s proizvodima Freshworks
Omnikanalni pokrićaj uključujući glas i razgovor
Smanjuje broj ticketa putem samousluge
Funkcije pomoći agenta ubrzavaju vrijeme odgovora

Nedostaci

Najbolja vrijednost zahtijeva prijavu na paket Freshworks
Napredne funkcije zaključane iza viših planova
Postavljanje i obuka mogu zahtijevati ulaganje vremena

Recenzije

4.5

Prosjek iz 4 ocjena.

Prijavi se za ostavljanje recenzije.

Yuki Mori

Mar 26, 2026

Solid for our team

We rolled this out across the team last quarter and reduces ticket volume through self-service. Generative AI for summaries and responses fits neatly into how we already work, and automated ticket routing and triage removed a step we used to do by hand. Setup and training may require time investment, which is the main caveat, but it has held up under daily use.

Tomáš Novák

Mar 13, 2026

Years in this space

I've evaluated a lot of these over the years. What stands out here is agent assist with reply suggestions — handled better than most — and tight integration with Freshworks products. Worth the time if this is your use case.

Naomi Suzuki

Nov 26, 2025

Does the job

Pretty happy overall. Conversational analytics and insights just works and agent assist features speed up response times. Best value requires committing to Freshworks suite can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Robert Ainsworth

Sep 29, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is agent assist with reply suggestions — handled better than most — and agent assist features speed up response times. Setup and training may require time investment is my one real gripe. Worth the time if this is your use case.

Pitanja

How does the 14-day free trial work?

When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Asked by Noor Siddiqui · Apr 3, 2026

How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches.

Asked by Nadia Benali · Mar 26, 2026

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

Asked by Mustafa Yilmaz · Feb 24, 2026

What is a session in Freddy AI Agent?

A session is a unique interaction between an end-user and an AI Agent. For Chat AI Agents in Freddy AI Agent Studio, all interactions between the end-user and AI Agent within 24 hours from session initiation are counted as one session. For Email AI Agents in Freddy AI Agent Studio, a session is defined as a 72-hour window starting from the customer’s first email. All AI responses within that window count as a single session, regardless of the number of replies.

Asked by Hosanna Marte · Jan 16, 2026

Do I get free Freddy AI Agent sessions on any plan?

We offer 500 free sessions on the Growth, Pro, and Enterprise plans to try out Freddy AI Agent. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your needs.

Asked by Dara Fitzgerald · Jan 13, 2026