Yellow.ai企业级 AI 代理机器人，为跨多个聊天和语音通道的客户支持进行自动化

4.7 (6)

审阅者 Daniel Nikulshyn·更新 2026年7月

Conversational AI Customer Support Enterprise Low-Code Voice AI Multilingual Omnichannel Analytics

概览

是一款对话式人工智能平台，可帮助企业在即时通讯应用、网站、电子邮件和语音渠道中自动执行客户服务交互。它将大型语言模型（LLM）与专有的流程管理技术相结合，能够处理查询，将复杂问题路由给人工客服，并支持数十种语言的客户。该平台针对零售、银行、医疗保健和电信等行业，提供与CRM、客户服务中心软件和业务系统的预建集成。团队可以通过低代码工作室设计、部署和监控AI代理，分析仪表盘跟踪转移率、客户满意度（CSAT）和运营指标。

主要功能

使用生成 AI 的语音和聊天代理
低代码会话设计工作室
代理助手和人工转移工具
分析和性能控制台
CRM、客服-ticketing 和电话集成
多语言和多通道部署

价格

模型: Freemium
分类: 王常服务
评分: 4.7 / 5 (6)

使用场景

自动化零售客户支持

在 WhatsApp、Web 和电话上引入 AI 语音和聊天代理来处理订单状态、退货和产品问题，释放人工代理以解决复杂问题。

多语种银行支持

在 135+种语言中提供 24/7 的客户服务，包括帐户问题、交易和支持升级，安全的转移至现场代理时需要

电信接触中心防御

通过语音机器人的语音和 CRM 系统的集成来减少电话流量，自动化常见的电信请求，例如计划更改和账单问题

医疗保健患者参与

在短信和多个通道上管理预约安排、常见问题和患者追踪，同时通过分析视图跟踪 CSAT 和运营指标

优点 & 缺点

优点

包括语音和主要传播应用的全渠道覆盖
支持 135+种语言的多语言支持
低代码构建者减少了对开发人员的依赖
预置的集成与常见的企业系统

缺点

定价面向中型和综合买家
初期设置和调节可能需要大量努力
高级定制可能需要供应商或合作伙伴支持

评测

4.7

6 个评分的平均值。

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Olga Ivanova

Mar 8, 2026

Use it every day

Honestly didn't expect to like it this much. Generative AI-powered chat and voice agents is exactly what I needed, and omnichannel coverage including voice and major messaging apps. but I reach for it almost every day now and it just clicks.

Mei-Ling Wong

Jan 31, 2026

Solid for our team

We rolled this out across the team last quarter and pre-built integrations with common enterprise systems. Agent assist and human handoff tools fits neatly into how we already work, and multilingual and multi-channel deployment removed a step we used to do by hand. but it has held up under daily use.

Tariq Aziz

Dec 9, 2025

Solid for our team

We rolled this out across the team last quarter and low-code builder reduces dependency on developers. Analytics and performance dashboards fits neatly into how we already work, and low-code conversation design studio removed a step we used to do by hand. but it has held up under daily use.

Esther Adeyemi

Sep 30, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on analytics and performance dashboards, and multilingual support across 135+ languages caught me off guard. Advanced customization may need vendor or partner support is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Diego Fernández

Jul 12, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: multilingual and multi-channel deployment and multilingual support across 135+ languages. On balance the feature set — especially multilingual and multi-channel deployment — justifies the 5 stars for our use case.

Beatriz Costa

Jun 10, 2025

Solid for our team

We rolled this out across the team last quarter and multilingual support across 135+ languages. Low-code conversation design studio fits neatly into how we already work, and analytics and performance dashboards removed a step we used to do by hand. Pricing geared toward mid-market and enterprise buyers, which is the main caveat, but it has held up under daily use.