概览
主要功能
- Lyro AI Agent
- Flows
- 与超过120其他工具进行集成
- 定制化的Lyro Smart Actions
- 解决率保证
价格
- 模型
- Freemium
- 分类
- 聊天機器人
- 评分
- 4.8 / 5 (6)
使用场景
24小时自动客服
部署人工智能聊天机器人回答常见客户问题 24小时不间断 地减少回应时间并缓解支持团队的负担。
网站访客实时聊天
使用实时聊天与网站访客联系快速解决问题并改善整体客户体验。
电子商务销售转化
使用聊天机器人和主动消息推荐产品、还原放弃购物车并转化访客为付费客户。
全渠道统一消息管理
从多个渠道管理在一个收件箱中进行的对话，方便客户在各个平台上获得一致的消息。
优点 & 缺点
优点
- 支持基于人工智能的客户体验平台，具有实时聊天、聊机、多渠道通信
- 可自动化最高67%的会话，保持人工智能互动
- 包含Lyro AI Agent和Flows等功能，进行预先的自动化
- 使客户服务流程通过与超过120其他工具的集成更加流畅
- 提供解决率保证
缺点
- 可能需要额外投资培训和支持
- 可能不适合偏好传统客户服务的企业
- ]
- useCases
- :
- [object Object],[object Object],[object Object],[object Object]
评测
6 个评分的平均值。
登录以留下评测。
Solid for our team
We rolled this out across the team last quarter and it is genuinely easy to set up. The core workflow fits neatly into how we already work, and the automation removed a step we used to do by hand. but it has held up under daily use.
Compared a few options
Evaluated this against two competitors. Where it wins: the onboarding and the value for money is strong. On balance the feature set — especially the onboarding — justifies the 5 stars for our use case.
Use it every day
Honestly didn't expect to like it this much. The API is exactly what I needed, and the value for money is strong. I do wish a few rough edges remain, but I reach for it almost every day now and it just clicks.
Use it every day
Honestly didn't expect to like it this much. The integrations is exactly what I needed, and it is genuinely easy to set up. I do wish the docs could be deeper, but I reach for it almost every day now and it just clicks.
Use it every day
Honestly didn't expect to like it this much. The onboarding is exactly what I needed, and it saves real time. I do wish a few rough edges remain, but I reach for it almost every day now and it just clicks.
Use it every day
Honestly didn't expect to like it this much. The onboarding is exactly what I needed, and it is genuinely easy to set up. but I reach for it almost every day now and it just clicks.
问答
Does Tidio use ChatGPT?
No, Tidio uses Claude by Anthropic AI to power Lyro. This Large Language Model has been fine-tuned to become helpful, honest, and harmless—making it the most trustworthy LLM on the market.
Asked by Noor Siddiqui · Jan 13, 2026
What apps does Tidio integrate with?
Tidio integrates with Messenger, Instagram, WhatsApp, Zapier, Zendesk, HubSpot, Salesforce, Zoho CRM, Google Analytics (GA4), Google Tag Manager, MailerLite, Brevo (previously SendInBlue), Shopify, Klaviyo, ActiveCampaign, Omnisend, Judge.me, WooCommerce, Mailchimp, Zendesk Sell, Agile CRM, Pipedrive, and more. See the full list of Tidio integrations.
Asked by Fumiko Sato · Jan 6, 2026
Is Tidio open source?
Tidio isn’t open source, it’s a proprietary AI customer service and helpdesk platform that provides live chat, chatbots and AI agents, and email marketing automation. While the core software is not open source, Tidio offers a free plan with essential features, allowing businesses to use its tools without cost. For advanced functionalities, premium plans are available.
Asked by Otto Berg · Dec 8, 2025
What languages are supported by Tidio?
Tidio supports multiple languages through pre-translated language packs, including English (default), French, German, Italian, Portuguese and Spanish. Users can easily add a new language by selecting it from the dropdown menu in the settings. This allows businesses to provide multilingual support and communicate with customers in their preferred language.
Asked by Hosanna Marte · Dec 4, 2025
Does Tidio use AI?
Tidio uses AI to enhance customer interactions. It offers a conversational AI bot that improves the customer experience by handling inquiries, automating responses, and assisting with sales. Using deep learning and natural language processing (NLP), Tidio’s AI-powered chatbots engage with shoppers in a human-like manner, helping businesses provide faster support and increase conversions.
Asked by Dumisani Ndlovu · Nov 24, 2025
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