概览
主要功能
- 基于 SIP 的可编程软交换
- AI 驱动的 IVR 和呼叫路由
- 集成的 PBX 和扩展管理
- 呼入和呼出呼叫中心工具
- API 访问的定制整合
- 多租户部署支持
价格
- 模型
- Contact for pricing
- 分类
- 私话得美主
- 评分
- 4.8 / 5 (4)
使用场景
发布托管 PBX 服务
ITSP 和运营商可以部署多租户 PBX 服务，包括扩展管理、IVR 和 SIP 切换，从而避免将不同系统连接在一起。
AI 升级的 IVR 和呼叫路由
企业可以使用 AI 构建智能 IVR 流程和自动化呼叫路由，用来处理客户互动、确认呼叫者和将他们分配到适当的代理或部门。
外呼呼叫中心活动
呼叫中心团队可以管理呼入和外呼活动，内置代理工具、AI 现场呼叫协助和可编程呼叫流程，以进行销售或技术支持。
通过 API 定制语音应用
开发人员可以使用可编程 API 将语音服务与 CRM、帐单平台或专有应用程序集成并创建针对特定业务需求的定制呼叫流程。
优点 & 缺点
优点
- 集成式的软交换、PBX 和呼叫中心堆栈
- 可编程的架构为自定义呼叫流程
- AI 协助的 IVR 和路由
- 适用于供应商和企业
缺点
- 需要电信背景的设置
- 可能对于小团队而言すぎ
- 定价和许可不透明
评测
4 个评分的平均值。
登录以留下评测。
Skeptical, then convinced
I went in skeptical — most tools in this space overpromise. It actually delivers on inbound and outbound call center tools, and suitable for both carriers and enterprises caught me off guard. Telecom background needed for setup is why this isn't a perfect score, still, I'd recommend giving it a real trial.
Solid for our team
We rolled this out across the team last quarter and suitable for both carriers and enterprises. Integrated PBX and extension management fits neatly into how we already work, and aI-driven IVR and call routing removed a step we used to do by hand. but it has held up under daily use.
Does the job
Pretty happy overall. Multi-tenant deployment support just works and programmable architecture for custom call flows. but no dealbreakers — I'd recommend it to a friend without hesitating.
Compared a few options
Evaluated this against two competitors. Where it wins: sIP-based programmable softswitch and unified softswitch, PBX, and call center stack. Where it lags: may be over-scoped for small teams. On balance the feature set — especially sIP-based programmable softswitch — justifies the 4 stars for our use case.
问答
What is an AI voice agent?
An AI voice agent is an autonomous conversational system powered by large language models (LLMs) and advanced speech recognition and synthesis. It can interact with callers over real telephone networks, understand spoken intent, execute tasks, and converse naturally in real-time.
Asked by Yaw Owusu · Jun 4, 2026
䵹宝当前此想口台起席?
是一至,NextGenSwitch又为施求起席线口圆线绞台之帖成为明计廞线口平代线表线口台起席口得床的此公得服勺成帽嶏6。
Asked by George Papadakis · May 20, 2026
起席是是起席线口帯主线表?
是一至。NextGenSwitch之为廞絁廞线口圆线圆线口廞消新线表的结果线口的四成往床线表线口台起席线口组数线口紩後台会线表的今大结果API。
Asked by Dara Fitzgerald · Apr 22, 2026
Can it transfer to a human?
Yes. NextGenSwitch supports intelligent human handoff. If the AI agent detects a request to speak to a human or encounters an unresolved complex query, it can execute a SIP transfer to route the call back to a human agent, virtual PBX queue, or contact center.
Asked by Miriam Cohen · Apr 20, 2026
Can it integrate with VICIdial?
Yes. NextGenSwitch is specifically designed to work with call center infrastructure like VICIdial, Asterisk, and FreeSWITCH. This allows you to front-load campaigns with AI agents for qualification, and transfer only hot prospects to your VICIdial human agents.
Asked by Urszula Kowalczyk · Apr 18, 2026
提问
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