概览
主要功能
- 多通道票务管理
- 实时 live chat 和网站访客追踪
- 集成呼叫中心和 IVR
- AI 扶助式回应建议和摘要
- 知识库和客户门户
- 工作流程自动化和 SLA 管理
价格
- 模型
- Freemium
- 分类
- 聊天機器人
- 评分
- 4.8 / 5 (4)
使用场景
统一的多通道支持邮箱
将电子邮件、chat、呼叫和社交媒体讯息统一到一个票务系统中,使支持人员能够在不切换工具的情况下,对于客户在多条通道上回应。
AI 扶助式票务管理
使用 AI 回应建议和票务摘要来帮助代理撰写一致性的回应,并快速上手长时间的对话历史。
实时 live chat 与访客追踪
即时与网站访客交互,并监控其行为来及时提供帮助,改善转化率和客户体验。
自助知识库
创建客户门户和知识库,使客户可以解决常见问题,减少票务数量并让代理专门关注复杂的问题。
优点 & 缺点
优点
- 在一个工具中整合票务管理、chat、呼叫和社交媒体
- AI 负责协助回应和票务管理
- 针对小型团队的便宜的定价层次
- 与普遍的商业应用程序有广泛的集成
缺点
- 界面相比新竞争对手显得有些过时
- 高级功能需要更高级别的套餐
- 初始设置和配置需要花费时间
评测
4 个评分的平均值。
登录以留下评测。
Use it every day
Honestly didn't expect to like it this much. Live chat with website visitor tracking is exactly what I needed, and affordable pricing tiers for smaller teams. I do wish interface can feel dated compared to newer competitors, but I reach for it almost every day now and it just clicks.
Skeptical, then convinced
I went in skeptical — most tools in this space overpromise. It actually delivers on live chat with website visitor tracking, and aI assists with replies and ticket handling caught me off guard. still, I'd recommend giving it a real trial.
Years in this space
I've evaluated a lot of these over the years. What stands out here is built-in call center and IVR — handled better than most — and affordable pricing tiers for smaller teams. Worth the time if this is your use case.
Use it every day
Honestly didn't expect to like it this much. AI-assisted reply suggestions and summaries is exactly what I needed, and affordable pricing tiers for smaller teams. but I reach for it almost every day now and it just clicks.
问答
How can AI-powered live chat help your business?
AI and human chat working together dramatically improves performance across every key metric
Asked by Ludovic Girard · Dec 31, 2025
What is live chat software?
Live chat software is a website messaging tool that lets visitors start real-time conversations with a support or sales team from a chat widget. Modern live chat software can also route chats, collect visitor context, trigger proactive messages, connect to CRM and help desk tools, use AI chatbots for common questions, and store each conversation in a searchable history.
Asked by Bruno Kaufmann · Dec 29, 2025
How does the LiveAgent AI chatbot work?
LiveAgent's AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.
Asked by Mateusz Wozniak · Dec 4, 2025
How do I add live chat to my website?
In LiveAgent, create a chat button, customize its design and language, copy the generated installation code, and paste it into your website or tag manager. You can then set routing rules, departments, proactive invitations, business hours, and AI handover rules before launching the widget.
Asked by Priya Nair · Nov 22, 2025
Does LiveAgent offer a free trial?
Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.
Asked by Anders Lindgren · Oct 30, 2025
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