HostieAI电话系统，回答来电并预定餐厅预定

4.8 (5)

审阅者 Daniel Nikulshyn·更新 2026年7月

Voice AI Restaurants Phone Automation Reservations Customer Service Hospitality 24/7 Availability

概览

Hostie 是一款由 AI 提供支持的电话系统，旨在帮助餐厅管理来电与预订。它以餐厅的语音回答电话、短信和问题，确保每一次获取客人或预订的机会都能被抓住。该系统面向独立餐厅和酒店集团。 Hostie 是由了解行业需求的运营者创建的，旨在通过处理电话、短信和电子邮件来补充现有员工，从而让员工能够专注于为餐厅客人提供更好的服务。该系统实时可视化会话、文字记录和客人历史记录，并且这些数据始终归餐厅所有。 Hostie 的核心功能包括通过自定义提示实现的自动化呼叫与客人沟通、实时透明与控制，以及整合电话、短信、邮件、Instagram 与 Google Maps 短信的统一客人沟通平台。公司还提供经验丰富的运营人员的及时支持和快速的设置流程。根据公司描述，Hostie 已帮助 Burma Food Group、Wayfare Tavern、The Stinking Rose Group、The Slanted Door Group 和 DACHA Projects 等餐厅提升电话预订量、处理大量来电，并改进预订流程。该系统与其他工具（如 Perfect Venue）集成。虽然没有提供具体的定价信息，Hostie 提供免费试用和个性化演示。公司称其客户已看到预订量显著提升，其中一份案例研究报告显示，电话预订的客座量增长了 141%。

主要功能

自动答机
人工智能预订
回答常见餐厅FAQS
当需要时将来电转给员工
设计用于餐厅营业
始终在线电话覆盖

价格

模型: Freemium
分类: 操代报本合送
评分: 4.8 / 5 (5)

使用场景

在高峰服务期间捕捉预定

自动来电和预定桌子使主厨在面对客人时避免错过预定

提供24小时无人值守的电话服务

以24小时无人值守的电话服务来接听预定和提问

回答常见客人提问

处理与营业时间、地点以及菜单项相关的问题

将复杂的询问转接给员工

将日常的询问转接给员工而将复杂询问传递给适当的人员

优点 & 缺点

优点

能24/7无需员工干预就来电
针对餐饮场景而设
在高峰时段减少预定失误
释放前台员工的时间使他们专注于与客人见面

缺点

仅限电话对话
对极其异常的请求可能存在困难
需要与现有的预定工具进行整合
语音识别精度可能受方言或噪音影响

评测

4.8

5 个评分的平均值。

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Wei Chen

May 5, 2026

Does the job

Pretty happy overall. Automated call answering just works and frees hosts to focus on in-person guests. May struggle with highly unusual requests can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Joanna Kowalski

Dec 18, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is aI-driven reservation booking — handled better than most — and reduces missed reservations during peak hours. Worth the time if this is your use case.

Grace Okafor

Oct 31, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is call routing to staff when needed — handled better than most — and frees hosts to focus on in-person guests. Limited to phone-based interactions is my one real gripe. Worth the time if this is your use case.

Robert Ainsworth

Oct 8, 2025

Does the job

Pretty happy overall. Automated call answering just works and frees hosts to focus on in-person guests. Limited to phone-based interactions can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Jamal Carter

Oct 4, 2025

Years in this space

问答

Can Hostie handle complex requests?

Hostie may struggle with highly unusual requests and its voice AI accuracy can vary by accent or noise.

Asked by Tunde Balogun · Jun 21, 2026

Does Hostie integrate with other tools?

Hostie requires integration with existing reservation tools to function effectively.

Asked by Zara Ahmed · Jun 22, 2026

Is Hostie suitable for all businesses?

Hostie is intended for independent restaurants and hospitality groups, designed to complement their existing staff.

Asked by Damian Wysocki · Jun 7, 2026

What is Hostie's main purpose?

Hostie is an AI-powered phone system designed to help restaurants manage their calls and bookings, answering calls, texts, and questions in the restaurant's voice.

Asked by Petra Vogel · Apr 14, 2026