概览
主要功能
- AI 聊天机器人和实时聊天小部件
- 帮助中心和知识库构建器
- 团队协作共享收件箱
- 邮件营销和自动化漏斗
- 客户满意度和 NPS 调查
- 视频与语音聊天支持
价格
- 模型
- Freemium
- 分类
- 聊天機器人
- 评分
- 4.7 / 5 (6)
使用场景
使用 AI 自动化一级支持
部署基于帮助中心训练的 AI 助手，立即回答常见客户问题，让客服专注处理复杂工单。
为新 SaaS 用户提供入职指导
根据用户行为触发应用内消息和邮件序列，引导新注册用户完成关键产品里程碑，提升激活率。
通过实时聊天筛选潜在客户
利用聊天小部件和聊天机器人与网站访客互动，捕获潜在客户信息，并通过共享收件箱将合格线索转交销售。
衡量客户满意度
在支持互动或关键事件后发送 NPS 与 CSAT 调查，跟踪情绪并识别推荐者用于评价和转介绍。
优点 & 缺点
优点
- 将支持和营销工具合并在同一平台
- 基于帮助中心内容训练的 AI 助手
- 内置 NPS、CSAT 和评价调查
- 对小型 SaaS 团队提供具竞争力的定价
缺点
- 相较于 Intercom 等大型竞争对手，品牌影响力较弱
- 高级功能需付费更高等级才能使用
- AI 的准确性取决于帮助文档的质量
评测
6 个评分的平均值。
登录以留下评测。
Solid for our team
We rolled this out across the team last quarter and built-in NPS, CSAT and review surveys. Shared inbox for team collaboration fits neatly into how we already work, and email marketing and automation funnels removed a step we used to do by hand. Advanced features locked behind higher tiers, which is the main caveat, but it has held up under daily use.
Compared a few options
Evaluated this against two competitors. Where it wins: video and voice chat support and built-in NPS, CSAT and review surveys. On balance the feature set — especially email marketing and automation funnels — justifies the 5 stars for our use case.
Does the job
Pretty happy overall. Email marketing and automation funnels just works and competitive pricing for small SaaS teams. but no dealbreakers — I'd recommend it to a friend without hesitating.
Solid for our team
We rolled this out across the team last quarter and competitive pricing for small SaaS teams. AI chatbot and live chat widget fits neatly into how we already work, and help center and knowledge base builder removed a step we used to do by hand. Advanced features locked behind higher tiers, which is the main caveat, but it has held up under daily use.
Does the job
Pretty happy overall. Help center and knowledge base builder just works and built-in NPS, CSAT and review surveys. but no dealbreakers — I'd recommend it to a friend without hesitating.
Skeptical, then convinced
I went in skeptical — most tools in this space overpromise. It actually delivers on aI chatbot and live chat widget, and competitive pricing for small SaaS teams caught me off guard. still, I'd recommend giving it a real trial.
问答
Can I use my own domain for the Help Center?
Yes. On paid plans you can host your Help Center on a custom domain so it matches your brand.
Asked by Ahmed Saleh · Oct 16, 2025
How does AI use my Help Center articles?
Aura AI reads your Help Center content and uses it to answer customer questions instantly in live chat, deflecting tickets before they reach your team.
Asked by Salome Beridze · Oct 15, 2025
Can customers search the Help Center inside the chat?
Yes. The knowledge base manager lets users browse and search articles directly inside the chat widget without leaving your product.
Asked by Constantin Ionescu · Sep 7, 2025
What is Customerly's Help Center?
Customerly's Help Center is an AI-powered knowledge base where customers find answers on their own. Articles are organized into collections and surfaced automatically inside the chat widget.
Asked by Paloma Ruiz · Aug 1, 2025
How do I know which articles need improvement?
Help Center reports track article views, feedback, and deflection rates so you can spot content gaps and continuously improve your knowledge base.
Asked by Quentin Lefevre · Aug 2, 2025
提问
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