Carlos Mendoza

I haven't used eesel AI directly, but I'd suggest testing it with a subset of your actual docs and tickets first—most context-learning tools work better when you're selective about what you feed them rather than dumping everything at once. Since you're already in Jira, you might experiment with exporting a sample of your tickets to see how well eesel picks up your patterns before full integration. What's your typical ticket volume and complexity—are we talking straightforward support queries or highly technical issues that need domain knowledge?