Question 1

Can I trial Pro and Enterprise plans?

Accepted Answer

You can absolutely trial the Pro plan. Sign up at fyxer.com and you'll get a 7-day free trial with all Pro features unlocked. For Enterprise, it's a bit more hands-on. Chat to the Fyxer team and they'll set up a tailored trial and onboarding for your team. Both options are quick to get started, and you'll have full access to the best of Fyxer.

Question 2

What's included in the free trial?

Accepted Answer

The free trial for the Standard plan gives you full access to all core Fyxer features. The Pro trial includes everything in Standard, plus extras like managing multiple inboxes, reading email attachments, and connecting with your CRM.

Question 3

Can I test Fyxer with my team during the trial?

Accepted Answer

Yes, you can test Fyxer with your team during the Enterprise trial. The Enterprise plan is built for team-wide rollout, so you'll be able to invite team members, set roles, and see how Fyxer adapts to your group's workflow.

Question 4

Is there a longer trial option for teams than 7 days?

Accepted Answer

Right now, the standard free trial for Fyxer is 7 days - even for teams. If you're looking at the Enterprise plan (minimum 50 users), we're flexible about tailoring the onboarding and trial experience to fit your rollout. Let our team know what you need in your first call.

Question 5

Can I change my plan after I've signed up?

Accepted Answer

Yes, you can upgrade, downgrade, or switch between monthly and yearly billing from your Fyxer dashboard. There's no need to start over. If you're managing an enterprise plan, only admins can make those changes, but we're on hand to support you if you hit a snag.

Question 6

What is the minimum number of seats required for Enterprise?

Accepted Answer

For the Enterprise plan, the minimum is 50 users. If you're close to that number or planning to scale, the team can talk you through the options and tailor the rollout to fit your needs.

Question 7

What's the cost per seat, and how is a 'seat' defined?

Accepted Answer

A 'seat' means one user, no matter how many inboxes or calendars they connect. So if someone links both Gmail and Outlook, that still counts as a single seat. You can manage seats easily from the dashboard, and only admins can adjust the team roster or billing. If you're weighing options or a pricing estimate, our team can talk you through scenarios and help you model ROI.

Question 8

How does Fyxer categorize emails, and can I change how it works?

Accepted Answer

Yes. Fyxer learns and adapts to your needs, helping you stay in control of your inbox. Smart Categorization - Emails are automatically sorted into categories like 'To Respond,' 'FYI," or "Marketing" based on content and sender. Personalized Inbox Management - You can decide which categories stay in your inbox and which are moved into folders for a cleaner, more focused workspace. Refine your email categorization - If an email is miscategorized, you can update its category manually. Fyxer learns from your corrections over time to improve accuracy, but we never store or use your data for model training.

Question 9

Which video meetings will Fyxer join?

Accepted Answer

You can decide if Fyxer joins all of your meetings or only the ones that you host. When you have a video meeting, Fyxer will ask to join the meeting to take notes. The meeting host will need to let Fyxer in, and can always kick it out, just like any other attendee. When you finish the meeting, you will find a follow up email in your drafts ready to be sent to the attendees. Attendees of the meeting will be sent a link to the meeting recording and notes.

Question 10

Can Fyxer send emails on my behalf?

Accepted Answer

Fyxer can't send emails on your behalf. We only draft your emails. We never send them.

Question 11

Is my data safe with Fyxer?

Accepted Answer

Protecting your data is our biggest priority. Fyxer is built around privacy and security, with certifications like SOC 2 Type II and ISO/IEC 27001, plus full GDPR compliance. For enterprise customers, HIPAA compliance is available too. Only the data needed to deliver features is accessed, and everything is encrypted at every stage. You're always in control. Nothing is shared with third parties or used to train outside models.

Question 12

Will my inbox go back to normal if I don't like Fyxer?

Accepted Answer

Absolutely. If you login to Fyxer and delete your account, your inbox will revert to how it was before.

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