How much does LiveAgent cost?

LiveAgent pricing starts at $15 per agent/month (billed annually) with multiple tiers available including Small, Medium, Large, and Enterprise plans. Plans add more advanced features such as call center, social channel integration, SLA, and dedicated support.

What communication channels are supported by LiveAgent?

LiveAgent supports email, live chat, phone through a built-in call center, Facebook, X, Instagram, WhatsApp, Viber, Telegram, contact forms, customer portal, and knowledge base. All conversations are unified in one inbox so agents can manage chat and non-chat support from the same workspace.

LiveAgentSistem za pomoč in platforma za live chat z funkcijami AI za hitrejšo podporo strankam

4.8 (4)

Pregledal Daniel Nikulshyn·Posodobljeno maj 2026

Customer Support Help Desk Live Chat AI Assistant Omnichannel Call Center SMB

Pregled

LiveAgent je platforma za podporo strankam, ki združuje upravljanje z zahtevki, klepet v živo, klicni center in upravljanje z družbenimi mediji v enoten sistem za pomoč. Uporablja AI za poenostavitev ponavljajočih se nalog, kot so priprava sporočil, povzetek zahtevkov in usmerjanje, kar ekipe za podporo omogoča bolj dosledno odzivanje po kanalih. Program je namenjen majhnim in srednje velikim podjetjem, ki potrebujejo celovito rešitev namesto upravljanja večorazličnih podpornih orodij. Funkcije, kot so skupni prejemnik, pripravljeni odgovori, pravila avtomatizacije in portal samopomoči za stranke, so podprte z AI pomočjo, da se skrajšajo časi odziva in zmanjša obremenitev agentov.

Ključne funkcije

Omnicanalski sistem za upravljanje zahtevkov
Live chat z sledenjem obiskovalcev spletne strani
Vgrajeno klicno središče in IVR
Predlogi odgovorov in povzetki z podporo AI
Baza znanja in portal strank
Avtomatizacija delovnih tokov in upravljanje SLA

Cene

Model: Freemium
Kategorija: Človeško-računalniški pogovori
Ocena: 4.8 / 5 (4)

Primeri uporabe

Enotna omnicanalska podporedna nabiralnik

Združite e-pošto, klepet, klice in sporočila družbenih omrežij v en sistem za izdajo vnosov, da lahko agenti podpore odgovarjajo strankam preko različnih kanalov brez preklapljanja orodij.

Obravnava zahtevkov z podporo AI

Uporabite predloge odgovorov in povzetke zahtevkov z AI, da agentom olajšate hitrejše sestavljanje doslednih odgovorov in hitro nadzor nad dolgimi pogovorovnimi zgodovinskimi zapisi.

Live chat z sledenjem obiskovalcev

Vzpostavite interakcijo z obiskovalci spletne strani v realnem času in spremljajte njihovo vedenje, da proaktivno nudite pomoč, izboljšate stopnjo konverzije in izkušnjo strank.

Samopomočna baza znanja

Ustvarite portal strank in bazo znanja, da se uporabniki samostojno rešujejo pogosta vprašanja, zmanjšajo obseg zahtevkov in agenti nimajo obremenitve s kompleksnimi vprašanji.

Prednosti in slabosti

Prednosti

Združuje izdajo vnosov, klepet, klice in družbena omrežja v enem orodju
AI pomaga pri odgovorih in obravnavi zahtevkov
Pristne cenovne stopnje za manjše ekipe
Obsežne integracije z običajnimi poslovnimi aplikacijami

Slabosti

Vmesnik se lahko zdi zastarel v primerjavi z novimi konkurenti
Napredne funkcije zahtevajo višje načrte
Začetna nastavitev in konfiguracija potrebuje čas

Ocene

4.8

Povprečje iz 4 ocen.

Prijavi se za oddajo ocene.

Jamal Carter

Dec 15, 2025

Use it every day

Honestly didn't expect to like it this much. Live chat with website visitor tracking is exactly what I needed, and affordable pricing tiers for smaller teams. I do wish interface can feel dated compared to newer competitors, but I reach for it almost every day now and it just clicks.

Marcus Bell

Dec 7, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on live chat with website visitor tracking, and aI assists with replies and ticket handling caught me off guard. still, I'd recommend giving it a real trial.

Daniel Schmidt

Aug 9, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is built-in call center and IVR — handled better than most — and affordable pricing tiers for smaller teams. Worth the time if this is your use case.

Liam O’Connor

Jun 12, 2025

Use it every day

Honestly didn't expect to like it this much. AI-assisted reply suggestions and summaries is exactly what I needed, and affordable pricing tiers for smaller teams. but I reach for it almost every day now and it just clicks.

Vprašanja

How can AI-powered live chat help your business?

AI and human chat working together dramatically improves performance across every key metric

Asked by Ludovic Girard · Dec 31, 2025

What is live chat software?

Live chat software is a website messaging tool that lets visitors start real-time conversations with a support or sales team from a chat widget. Modern live chat software can also route chats, collect visitor context, trigger proactive messages, connect to CRM and help desk tools, use AI chatbots for common questions, and store each conversation in a searchable history.

Asked by Bruno Kaufmann · Dec 29, 2025

How does the LiveAgent AI chatbot work?

LiveAgent's AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.

Asked by Mateusz Wozniak · Dec 4, 2025

How do I add live chat to my website?

In LiveAgent, create a chat button, customize its design and language, copy the generated installation code, and paste it into your website or tag manager. You can then set routing rules, departments, proactive invitations, business hours, and AI handover rules before launching the widget.

Asked by Priya Nair · Nov 22, 2025

Does LiveAgent offer a free trial?

Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.

Asked by Anders Lindgren · Oct 30, 2025