Is coding required to use Gupshup?

No, Gupshup offers a no-code flow builder for non-developers, in addition to API integration for technical teams.

What channels does Gupshup support?

Gupshup supports multiple messaging channels, including WhatsApp, SMS, Instagram, and web.

GupshupAI‑podprta platforma za pogovorno sporočanje za vključenost strank prek klepetnih kanalov

4.8 (5)

Pregledal Daniel Nikulshyn·Posodobljeno julij 2026

Conversational AI Chatbots Customer Engagement WhatsApp No-Code Multi-Channel Marketing Automation API

Pregled

Gupshup je platforma za konverzacijsko vključenost, ki podjetjem omogoča gradnjo AI chatbotov in avtomatiziranih izkušenj s sporočili po WhatsApp, SMS, Instagram, web in drugih kanalih. Združuje ustvarjalnik botov, API-je za sporočanje in AI agente, ki podpirajo primere uporabe v marketingu, e-trgovini in podpori strankam. Marke uporabljajo Gupshup za pošiljanje promocijskih kampanj, avtomatizacijo pogostih vprašanj (FAQs), kvalifikacijo leadov, obdelavo naročil in preusmerjanje kompleksnih poizvedb na človeške agente. Njegova orodja nagovarjajo tako tehnične ekipe, ki integrirajo prek API-jev, kot tudi ne-tehnične uporabnike, ki gradijo tokove prek vizualnega vmesnika. Platforma je široko sprejeta na trgih, kot so Indija, Latinska Amerika in Jugovzhodna Azija, kjer aplikacije za sporočanje prevladujejo v komunikaciji s strankami, in ponuja analitiko za spremljanje učinkovitosti pogovorov.

Ključne funkcije

Vizualni ustvarjalnik klepetalnikov in tokov
Dostop do WhatsApp Business API
AI agenti in pogovorna avtomatizacija
Upravljanje večkanalnih kampanj
Predajanje živemu agentu in prejemni pošti
Analitika pogovorov in poročanje

Cene

Model: Freemium
Kategorija: Človeško-računalniški pogovori
Ocena: 4.8 / 5 (5)

Primeri uporabe

WhatsApp Promocijske kampanje

Trženjske ekipe pošiljajo ciljno usmerjena promocijska sporočila in ponudbe strankam prek WhatsApp in SMS ter upravljajo večkanalne kampanje z ene same platforme.

Avtomatizirani FAQ in podpora botovi

Ekipa za podporo izvaja AI klepetalnike, ki 24/7 obravnavajo pogosta vprašanja strank, s tekočo predajo živim agentom za zapletene poizvedbe preko integrirane prejemne pošte.

Kvalifikacija potencialnih strank in obdelava naročil

Prodajne in trgovinske ekipe uporabljajo pogovorne tokove za kvalifikacijo potencialnih strank, vodijo stranke skozi nakupne postopke in obdelujejo naročila neposredno v klepetalnih aplikacijah.

Ustvarjanje klepetalnikov brez kode

Nepooblikovalci oblikujejo pogovorne izkušnje z vizualnim ustvarjalnikom tokov, medtem ko razvijalci vključujejo globljše funkcionalnosti prek API-jev za sporočanje.

Prednosti in slabosti

Prednosti

Podpira številne kanale sporočil, vključno z WhatsApp
Združuje ustvarjanje botov z kampanjo po pošiljanju
Ustvarjalnik tokov brez kode za neprogramerje
Močna prisotnost v naraščajočih trgih, kjer prevladuje sporočanje

Slabosti

Cenitev je lahko zapletena po kanalih in regijah
Krivulja učenja za napredno konfiguracijo botov
Kakovost podpora se razlikuje po načrtih

Ocene

4.8

Povprečje iz 5 ocen.

Prijavi se za oddajo ocene.

Jamal Carter

Mar 8, 2026

Does the job

Pretty happy overall. WhatsApp Business API access just works and no-code flow builder for non-developers. Support quality reports vary by plan can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Devin Walker

Feb 16, 2026

Compared a few options

Evaluated this against two competitors. Where it wins: conversation analytics and reporting and strong presence in emerging messaging-first markets. On balance the feature set — especially visual chatbot and flow builder — justifies the 5 stars for our use case.

Marcus Bell

Oct 21, 2025

Does the job

Pretty happy overall. WhatsApp Business API access just works and combines bot building with broadcast campaigns. Pricing can be complex across channels and regions can be annoying, but no dealbreakers — I'd recommend it to a friend without hesitating.

Fatima Zahra

Oct 7, 2025

Solid for our team

We rolled this out across the team last quarter and no-code flow builder for non-developers. Live agent handover and inbox fits neatly into how we already work, and whatsApp Business API access removed a step we used to do by hand. Support quality reports vary by plan, which is the main caveat, but it has held up under daily use.

Diego Fernández

Jul 19, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is visual chatbot and flow builder — handled better than most — and no-code flow builder for non-developers. Pricing can be complex across channels and regions is my one real gripe. Worth the time if this is your use case.

Vprašanja

What are common use cases for Gupshup?

Brands commonly use Gupshup for promotional campaigns, automating FAQs, lead qualification, order processing, and routing complex queries to live human agents through its inbox and handover features, across marketing, commerce, and support workflows.

Asked by Jamal Carter · May 11, 2026

Do I need developers to build chatbots on Gupshup?

No. Gupshup offers a visual, no-code flow builder for non-technical users to design chatbots and automated journeys. Technical teams can also integrate via messaging APIs for more advanced or custom implementations.

Asked by Carlos Mendoza · Apr 7, 2026

Which messaging channels does Gupshup support?

Gupshup supports multiple channels including WhatsApp (via the WhatsApp Business API), SMS, Instagram, web chat, and other messaging apps, making it well-suited for businesses running multi-channel campaigns and customer engagement.

Asked by Aisha Khan · Feb 2, 2026

Where is Gupshup widely adopted?

Gupshup is widely adopted in markets like India, Latin America, and Southeast Asia, where messaging apps dominate customer communication.

Asked by Halima Bello · Oct 11, 2025

What are the key features of Gupshup?

Key features include visual chatbot and flow builder, WhatsApp Business API access, AI agents, and conversation analytics.

Asked by Katarzyna Zielinska · Oct 7, 2025