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How do message credits work?

Each request made to the AI model costs a certain number of message credits depending on your chosen model. If you have any actions enabled, the agent might make multiple requests to the AI model to generate the response. For example, if you have a calendar action to get available slots for booking, and the user asks to book a meeting, on the first request to the AI model it will decide to run the calendar action to get the available slots, and the second request will be to generate the response to the user, that means a total of 2 requests and 2x the number of credits for the model you are using.

Asked by Dmitri Volkov · Mar 25, 2026

When are my message credits renewed?

Your message credits are renewed at the start of every calendar month regardless of when you subscribed. So if you subscribe on the 15th of March, your credits will be renewed on the 1st of April.

Asked by Yaw Owusu · Mar 23, 2026

How do auto-recharge message credits work?

When your credits fall below the threshold you set, we'll automatically add non-expiring credits to your account, ensuring that your service remains uninterrupted.

Asked by Malik Rasheed · Jan 31, 2026

What is the difference between subscription credits and auto-recharge credits?

Subscription credits renew at the beginning of each calendar month, and any unused credits do not carry over. Auto-recharge credits are added when your available credits fall below the threshold you set. These auto-recharge credits do not expire and are always available.

Asked by Priya Nair · Jan 27, 2026

How many users can use my agent?

If your agent is private, only you have access to it. If you decide to make it public, anyone with the link will be able to interact with it.

Asked by Quoc Bui · Dec 26, 2025