Do you use AI Agents in your support process?

Yes! We dogfood our own AI Agent platform across all teams, including support. We’re AI-first and use AI Agents throughout our support process for answering customer questions, researching our platform, and drafting documentation. The level of support you receive depends on your subscription: Free tier: AI Agent support and Community access; Pro and Team tiers: A mixture of human and AI support; Enterprise tier: Dedicated support including account managers, with AI assistance. This approach allows us to provide faster, more consistent support while ensuring human experts are available for complex issues.

Relevance AIPlataforma sem código para criar e orquestrar agentes de IA que automatizam fluxos de trabalho de negócios.

4.5 (6)

Avaliado por Daniel Nikulshyn·Atualizado maio de 2026

No-Code AI Agents Workflow Automation Multi-Agent Business Operations Integrations Drag-and-Drop

Visão geral

A Relevance AI é uma plataforma de código aberto que permite que as equipes projetem, deploiem e gerenciem agentes de inteligência artificial para lidar com tarefas comerciais repetitivas. Os usuários podem configurar agentes com ferramentas personalizadas, fontes de conhecimento e instruções, e então conectá-los a sistemas existentes para automatizar o trabalho em vendas, marketing, suporte e operações. A plataforma suporta fluxos de trabalho de multi-agente, permitindo que vários agentes especializados colaborem em processos mais complexos. Com integrações com ferramentas de SaaS comuns e a capacidade de usar vários provedores de LLM, ela se coloca como uma alternativa flexível em relação à contratação de trabalho de conhecimento rotineiro.

Funcionalidades principais

Criador de agentes por arrasto e solta
Ferramentas e ações personalizadas para agentes
Base de conhecimento e ingestão de documentos
Orquestração de fluxo de trabalho de vários agentes
Integrações de API e terceiros
Agendamento e monitoramento de tarefas

Preços

Modelo: Free
Categoria: Plataforma de Agentes de Inteligência Artificial
Avaliação: 4.5 / 5 (6)

Casos de uso

Automatizar prospecção de vendas e qualificação de leads

Implantar agentes de IA para pesquisar prospects, pontuar leads e redigir abordagens personalizadas, liberando representantes de vendas para se concentrar em fechar negócios de alto valor.

Escalonar respostas de suporte ao cliente

Configurar agentes de suporte com uma base de conhecimento para encaminhar tickets, responder a perguntas comuns e escalar questões complexas para a equipe humana.

Orquestrar fluxos de trabalho de marketing multi-etapa

Usar colaboração de vários agentes para lidar com pesquisa de conteúdo, elaboração e distribuição em ferramentas SaaS conectadas sem transferências manuais.

Automatizar tarefas de operações internas

Agendar agentes para ingerir documentos, atualizar registros em sistemas de negócios e executar processos de back-office recorrentes por meio de integrações de API.

Prós e contras

Prós

Interface sem código acessível a não desenvolvedores
Suporta colaboração de vários agentes
Integra com ferramentas de negócios populares
Escolha de fornecedores LLM subjacentes

Contras

Configurações avançadas de agentes ainda exigem conhecimento técnico
Preços podem aumentar rapidamente com uso intensivo
A qualidade da saída depende do LLM escolhido e do design do prompt

Avaliações

4.5

Média de 6 avaliações.

Entra para deixar uma avaliação.

Liam O’Connor

Feb 26, 2026

Solid for our team

We rolled this out across the team last quarter and choice of underlying LLM providers. Drag-and-drop agent builder fits neatly into how we already work, and task scheduling and monitoring removed a step we used to do by hand. Advanced agent setups still require technical knowledge, which is the main caveat, but it has held up under daily use.

Victor Nguyen

Feb 11, 2026

Use it every day

Honestly didn't expect to like it this much. API and third-party integrations is exactly what I needed, and no-code interface accessible to non-developers. I do wish pricing can scale quickly with heavy usage, but I reach for it almost every day now and it just clicks.

Sofia Lindqvist

Nov 30, 2025

Solid for our team

We rolled this out across the team last quarter and no-code interface accessible to non-developers. Drag-and-drop agent builder fits neatly into how we already work, and multi-agent workflow orchestration removed a step we used to do by hand. but it has held up under daily use.

Aaliyah Johnson

Nov 23, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on knowledge base and document ingestion, and no-code interface accessible to non-developers caught me off guard. Pricing can scale quickly with heavy usage is why this isn't a perfect score, still, I'd recommend giving it a real trial.

Frank Müller

Oct 5, 2025

Does the job

Pretty happy overall. Task scheduling and monitoring just works and supports multi-agent collaboration. but no dealbreakers — I'd recommend it to a friend without hesitating.

Jamal Carter

Jul 12, 2025

Compared a few options

Evaluated this against two competitors. Where it wins: aPI and third-party integrations and integrates with popular business tools. Where it lags: output quality depends on chosen LLM and prompt design. On balance the feature set — especially task scheduling and monitoring — justifies the 5 stars for our use case.

Perguntas e respostas

I raised a bug report in product -- why haven't I heard back?

Bug reports are sent to our engineering team for investigation, however, we don’t respond to bug reports. If you need immediate help or want to follow up on a bug report, please reach out to support via one of the methods above.

Asked by Kalinda Reddy · Aug 22, 2025

What if I experience an outage outside of our supported hours?

Our engineering team is on-call 24/7, and we will respond to any outages that occur outside of our supported hours. You may not receive a response outside of our supported hours, but our engineering team will come online to address any alerts / outages and swiftly resolve them.

Asked by Ximena Torres · Aug 19, 2025

I emailed a team member / AI Agent at Relevance AI for support and didn't get an answer - how do I get help?

Our team members and AI Agents aren’t able to help answer questions. Please reach out using one of the methods above and we’ll be able to help you with your question or issue!

Asked by Sarai Cohen · Jul 4, 2025

I was on the Business plan — what support and SLAs are available to me?

The Business plan has been sunset, and all Business customers have automatically been moved to the Team plan. If you’d like to retain your dedicated Slack channel, please contact our sales team to discuss an upgrade to Enterprise.

Asked by Ivo Novotný · Jun 23, 2025

What are your communication guidelines?

We’re committed to providing excellent support in a respectful and professional environment. We expect professional and respectful communication across all channels, including support tickets, email, and Community forums. Aggressive, antagonistic, or abusive language—including swearing—may result in our inability to provide support. Our team members deserve a safe and respectful work environment. All interactions are governed by our Terms & Conditions. We welcome constructive feedback about our products and services, and we encourage you to share it professionally.

Asked by Joanna Kowalski · Jun 3, 2025