Ethan Brooks

Years in this space

I've evaluated a lot of these over the years. What stands out here is conversation transcripts and analytics — handled better than most — and continuous monitoring of production voice agents. Requires setup of test personas and criteria is my one real gripe. Worth the time if this is your use case.

Solid for our team

We rolled this out across the team last quarter and it is genuinely easy to set up. The core workflow fits neatly into how we already work, and the API removed a step we used to do by hand. but it has held up under daily use.

Use it every day

Honestly didn't expect to like it this much. Support for multiple LLM backends is exactly what I needed, and cost controls for AI usage. I do wish may require integration work for niche systems, but I reach for it almost every day now and it just clicks.

Compared a few options

Evaluated this against two competitors. Where it wins: one-click download of results and no software installation required. Where it lags: quality depends on source image. On balance the feature set — especially support for common image formats — justifies the 4 stars for our use case.

Use it every day

Honestly didn't expect to like it this much. The core workflow is exactly what I needed, and it saves real time. I do wish the docs could be deeper, but I reach for it almost every day now and it just clicks.