TwigB2B 고객 지원을 위한 AI 보조 기기가 응답과 작업을 자동화하여 지원을 향상합니다.

What happens when Sera can't answer something?

Sera knows her limits. When a request is outside what she's been trained on, she captures the details and hands off to a human — booking a callback, routing to the right person, or escalating — instead of guessing. You stay in control of when she escalates.

Asked by Quoc Bui · Dec 30, 2025

Which channels does Sera handle?

Phone calls, website chat, and email — in one agent with one shared memory. A conversation that starts on chat can finish on a call without the customer repeating themselves.

Asked by Ximena Torres · Dec 23, 2025

How long does it take to go live?

Most teams are live in under 30 minutes. You sign up, point Sera at your website and docs so she learns your business, and drop her on your number, chat widget, or inbox. No implementation project and no sales call required.

Asked by Adaeze Uche · Dec 13, 2025

Does Sera connect to the tools we already use?

Yes. Sera plugs into 30+ systems including Salesforce, HubSpot, Zendesk, Intercom, Slack, and Gmail, plus a REST API for anything custom. She reads and writes to your CRM, help desk, and calendar so every answer and booking lands where your team already works.

Asked by Hannah Goldberg · Dec 12, 2025

Is our data secure?

Twig is SOC 2 Type II certified, with built-in PII detection and redaction. Your data is encrypted and used only to power your own agent — never to train shared models.

Asked by Wolfgang Krause · Dec 3, 2025