How much does LiveAgent cost?

LiveAgent pricing starts at $15 per agent/month (billed annually) with multiple tiers available including Small, Medium, Large, and Enterprise plans. Plans add more advanced features such as call center, social channel integration, SLA, and dedicated support.

What communication channels are supported by LiveAgent?

LiveAgent supports email, live chat, phone through a built-in call center, Facebook, X, Instagram, WhatsApp, Viber, Telegram, contact forms, customer portal, and knowledge base. All conversations are unified in one inbox so agents can manage chat and non-chat support from the same workspace.

LiveAgentPlatforma za pomoćne deske i živu konzumaciju s AI funkcijama za brži odgovor klijentima

4.8 (4)

Recenzirao Daniel Nikulshyn·Ažurirano svibanj 2026.

Customer Support Help Desk Live Chat AI Assistant Omnichannel Call Center SMB

Pregled

LiveAgent je sustav podrške klijentima koji kombinira ticketing, live čat, centar za pozive, i upravljanje socialnim medijima u jednoj sistem za pomoć. Ovaj softver je namijenjen manjim i srednje velikim poduzećima koje trebaju sveukupni sustav umjesto njihova juggling s mnogim podrškom alatima. Karakteristike kao što su zajmjeni poštanski košik, predviđene odgovore, pravila automatizacije i klijentske portal za samoupravljanje se kombiniraju s pomoći AI kako bi se smanjile vremena odgovora i teret agentima.

Ključne značajke

Integralno sustav za primitak kartica (ticketing)
Živa konzumacija s pratnjom posjetitelja web stranice
Ugrađeno centar za klice i IVR (Automatski Glasovni Sistem za Upisivanje)
AI pomoć za predloge odgovora i sažetke kartice
Baza znanja i portal za klijente
Automatizacija protokola rada i upravljanje SLA (Nastavak u radu)

Cijene

Model: Freemium
Kategorija: Čatbotovi
Ocjena: 4.8 / 5 (4)

Slučajevi uporabe

Ujednočelni podrškaški inbox za sve kanale

Sjedinite pozive po emailu, online dijaloze, klice i društvene mreže u jedan sustav za primitak kartica da će podrškogradnje biti spretno odgovarati našim klijentima kroz sve kanale bez mijenjanja alata.

AI-pomoćna ruka za rukovodstvo karticama

Upotrijebite AI predloge za odgovore i sažetke kartice da bi agenti bili brži i lakši u upisivanju konsistentnih odgovora i brzo opoznavali dugotrajne razgovore.

Živa Konsumacija s Pratnjom Posjetitelja Web Stranice

Upozori web posjetitelju s realnom vrijednostima ili njihovom aktivnošću da biste proaktivno nudili pomoć, poboljšavajući konverzije i korisničko iskustvo.

Samostalna Baza Znanja za Klijente

Grade portal za klijente i bazu znanja koji će korisnici moguće rešiti sve standardne pitanja samostalno, smanjujući broj kartica i oslobođajući agente od težihih upita.

Prednosti i nedostaci

Prednosti

Kombinira sustav za primitak kartica, konzumaciju, klice i društvene mreže u jednom alatu
AI pomaže s odgovorima i rukovodstvom karticama
Prihvatljive cijene za nižene ekipe
Extensive integracije s zajedničkim poslovnim aplikacijama

Nedostaci

Interfejs može se osjećati zastarjelom u poređenju s novijim takmacima
Napredne funkcije zahtijevaju plaćane planove
Prijelaz i konfiguracija zahtijevaju vrijeme

Recenzije

4.8

Prosjek iz 4 ocjena.

Prijavi se za ostavljanje recenzije.

Jamal Carter

Dec 15, 2025

Use it every day

Honestly didn't expect to like it this much. Live chat with website visitor tracking is exactly what I needed, and affordable pricing tiers for smaller teams. I do wish interface can feel dated compared to newer competitors, but I reach for it almost every day now and it just clicks.

Marcus Bell

Dec 7, 2025

Skeptical, then convinced

I went in skeptical — most tools in this space overpromise. It actually delivers on live chat with website visitor tracking, and aI assists with replies and ticket handling caught me off guard. still, I'd recommend giving it a real trial.

Daniel Schmidt

Aug 9, 2025

Years in this space

I've evaluated a lot of these over the years. What stands out here is built-in call center and IVR — handled better than most — and affordable pricing tiers for smaller teams. Worth the time if this is your use case.

Liam O’Connor

Jun 12, 2025

Use it every day

Honestly didn't expect to like it this much. AI-assisted reply suggestions and summaries is exactly what I needed, and affordable pricing tiers for smaller teams. but I reach for it almost every day now and it just clicks.

Pitanja

How can AI-powered live chat help your business?

AI and human chat working together dramatically improves performance across every key metric

Asked by Ludovic Girard · Dec 31, 2025

What is live chat software?

Live chat software is a website messaging tool that lets visitors start real-time conversations with a support or sales team from a chat widget. Modern live chat software can also route chats, collect visitor context, trigger proactive messages, connect to CRM and help desk tools, use AI chatbots for common questions, and store each conversation in a searchable history.

Asked by Bruno Kaufmann · Dec 29, 2025

How does the LiveAgent AI chatbot work?

LiveAgent's AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.

Asked by Mateusz Wozniak · Dec 4, 2025

How do I add live chat to my website?

In LiveAgent, create a chat button, customize its design and language, copy the generated installation code, and paste it into your website or tag manager. You can then set routing rules, departments, proactive invitations, business hours, and AI handover rules before launching the widget.

Asked by Priya Nair · Nov 22, 2025

Does LiveAgent offer a free trial?

Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.

Asked by Anders Lindgren · Oct 30, 2025