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How does my subscription work?

Reface offers auto-renewing subscriptions — your plan is charged at the start of each billing cycle and renews automatically, so you never lose access to your progress or features. You can view your subscription details (plan type, price, and next renewal date) anytime: iOS (App Store): Open Settings on your iPhone → tap your name → Subscriptions → find Reface Android (Google Play): Open Google Play → profile icon → Payments & Subscriptions → Subscriptions → find Reface Web: Open Reface → Settings → Cancel Subscription If you have any questions about your plan, we’re always happy to help at hello@reface.ai.

Asked by Lucas Petit · Jul 3, 2026

Will my subscription renew automatically?

Yes! Your Reface subscription renews automatically at the end of each billing cycle, so you can stay focused on your goals without interruptions. You can cancel anytime — see How can I cancel my subscription? for step-by-step instructions.

Asked by Vikram Rao · Jun 29, 2026

I already purchased Reface — why is it asking me to pay again?

Don’t worry, you won’t be charged twice! This usually happens for one of these reasons: You’re logged into a different account than the one used for purchase Your subscription was purchased on a different platform (iOS, Android, or Web) Your subscription has expired What to do: Open the app and log in using the same email, Apple ID, or Google account you used when you first subscribed — and on the same platform. Still seeing the payment screen? Reach out to us at hello@reface.ai , and we’ll sort it out right away.

Asked by Leila Hassan · Jun 19, 2026

If I delete the app, will my subscription cancel automatically?

Unfortunately, no — deleting the app doesn’t cancel your subscription, and you may still be charged. To fully cancel, follow the steps in How can I cancel my subscription? . If you purchased via the Web, you can also contact us at hello@reface.ai with your invoice. We want to make sure you’re never charged for something you’re not using.

Asked by Larisa Ionescu · May 28, 2026

How can I get a refund?

We totally understand — unexpected charges are frustrating, and we’re here to help. Refund eligibility depends on where you purchased: App Store (iOS): Request within 48 hours via Apple’s refund page Google Play (Android): Request within 48 hours via Google’s refund page Web: Request within 30 days of purchase, with no significant usage after the charge Renewals: Request within 48 hours of the renewal charge, with no activity since If you’re not sure whether you qualify, just reach out. Send your invoice to hello@reface.ai and we’ll review your case personally. We always try to find the fairest solution. For full details, see our Refund Policy.

Asked by Dmitri Volkov · May 6, 2026