Question 1

Do credits in the Free plan renew?

Accepted Answer

Yes, credits in the Free plan renew monthly. You receive 1,000 credits each month with the Free plan to build and test your agents.

Question 2

When do credits renew?

Accepted Answer

Credits renew monthly on all subscription plans, including the Free plan. Your renewal date is the specific day of the month you subscribed to your plan. For Free plans, it is the day of the month you originally created your account.

Question 3

Does Airtop store my login credentials?

Accepted Answer

No. Airtop does not store your actual login credentials (username/password) when you sign in using the Airtop browser. When you create a Profile to maintain your authentication state, Airtop only stores the encrypted cookies and browsing artifacts required to tell websites you are signed in.

Question 4

I am encountering too many CAPTCHAs when using the Agent Browser. How do I fix this?

Accepted Answer

You can make Agent logins more reliable by using the Proxy setting. A proxy routes your agent traffic through a residential IP, closely mimicking human behavior. This prevents CAPTCHA loops when trying to login using the Agent Browser Window. Click the gear icon on the top right of the Agent Builder or Portal. Select Proxy -> Integrated. Choose your desired country (we recommend United States for most uses).

Question 5

How do Airtop Agents handle 2FA/MFA?

Accepted Answer

Airtop manages Multi-Factor Authentication (2FA) by preserving your authenticated state. You can use a Live Browser View to log in to the target website manually and complete the 2FA challenge. Airtop then saves this session as a Profile (storing cookies and browsing artifacts), which allows your automated Agents to run subsequently without being prompted for 2FA again.

Question 6

Can I leave my Agent Builder session and come back to it?

Accepted Answer

Yes! Your Agent Builder progress is automatically saved, so you can leave the session whenever you want. When you return, you can pick up where you left off with the Agent Builder.

Question 7

What is Cloud Browsing?

Accepted Answer

Cloud Browsing runs web browser sessions on secure remote servers instead of your local device. In the context of Airtop, this means we provide a managed infrastructure where your AI Agents can navigate the live web, interact with applications, and extract data at scale. This eliminates the need for you to manage complex server infrastructure, handle anti-bot detection, or worry about browser scalability. You can run many Airtop Agents simultaneously thanks to Cloud Browsing.Cloud Browsing is contrasted with Client-side Browsing, which runs directly on your local device (like your laptop). Client-side browsing uses your personal CPU, memory, and internet connection. While this is standard for personal use, it is difficult to scale for automation because it relies on your specific hardware limitations and local IP address, making it easier for websites to block.

Question 8

How do I trigger my Airtop Agent from external tools?

Accepted Answer

To trigger an Agent when an event happens in an external tool (like Slack, Gmail, GitHub, HubSpot, or Airtable), use the Connect panel on the Agent page. Webhooks: Select “Other” to generate a webhook endpoint URL. Then embed this webhook url in the tool or website of your choice. Automation Platforms: You can run Airtop Agents directly inside an n8n, Zapier, or Make.com workflow. This allows you to trigger your agents with Slack, Google Forms, and thousands of other external apps and tools.

Question 9

Can I make changes to my Airtop Agent after it’s already deployed?

Accepted Answer

Yes. Simply go to the Agent page and describe what you want to change in the “Make changes to your agent…” field. You can then work with the Agent Builder to refine and update your Agent’s behavior.

Question 10

Are Airtop Agent Templates customizable?

Accepted Answer

Yes! You can customize any Agent Template by clicking Try Agent, then chatting with the Agent Builder to adjust the template to your needs. If you need your automation to do something very different from any available template, we recommend creating a new Agent and starting from scratch.

Question 11

What are Airtop Agent Templates?

Accepted Answer

Airtop Templates are pre-built, customizable AI Agents that have been tested and approved by the Airtop team. The automation code has already been written, so starting with an Airtop Template uses fewer credits than building an Agent from scratch. To customize a template, simply click Try Agent and chat with the Agent Builder to customize it to your needs.

Question 12

What should I automate with Airtop Agents?

Accepted Answer

Airtop Agents are best for automating repetitive tasks on the web. Airtop Agents can click, scroll, scrape, login, and interact with dynamic websites. If you have tasks which you find yourself doing on a regular basis that involve using the web (like logging into portals, filling out forms, or scraping data), Airtop is a good tool for automating these tasks.

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