Question 1

Do you integrate with my phone system?

Accepted Answer

Most likely, yes. And if we don't, we want to build the connection. We have seamless integrations for platforms like RingCentral, Aircall, Genesys, and NICE CXone, plus flexible options via Amazon S3, Google Cloud, Azure Blob, and FTP. View all integrations here.

Question 2

What is the difference between Base, Advanced, and Reasoning LLMs?

Accepted Answer

Base LLMs (like GPT-4o-mini or Claude Haiku) are fast and cost-effective, perfect for standard QA and summarization. Advanced LLMs (like GPT-4o or Claude 3.5 Sonnet) offer higher nuance for complex or highly subjective questions. Reasoning models (like OpenAI o3) provide top-tier logic for multi-step data extraction or deep compliance checks, but consume more credits per minute to run. You can mix and match which models you use for different scorecards.

Question 3

How customizable is Voxjar?

Accepted Answer

Your scorecards are completely customizable. We provide templates to get you started, but expect that you will make them your own. Since we're working with LLMs, Auto-QA is just the tip of the iceberg. You can use Voxjar to automatically extract email addresses for follow-ups, trigger alerts when competitors are mentioned, or identify specific compliance violations.

Question 4

Can I use my existing quality assurance scorecards?

Accepted Answer

Yes. You can recreate your existing rubrics in minutes. You can even use our AI Scorecard Builder to automatically generate a Voxjar scorecard by uploading your current scorecard or describing your criteria to the AI.

Question 5

How accurate is the AI?

Accepted Answer

Accuracy depends on the specific questions, language, audio clarity, and how explicitly your evaluation criteria are defined. By leveraging the latest foundation models, Voxjar delivers highly accurate results that consistently meet or exceed our customers' quality standards. Try it for free to see for yourself.

Question 6

Is my call data secure, and do you train models on my data?

Accepted Answer

Customer data privacy is our top priority. We maintain our SOC2 Type II, ensuring enterprise-grade security. We also offer free PII redaction as an option on all accounts. We do not use your conversations, transcripts, or evaluations to train our AI models or any third-party foundation models. Your data is encrypted in transit and at rest, and you retain full ownership of it.

Question 7

How long are my calls and evaluations stored?

Accepted Answer

All paid plans include long-term storage for your data for as long as your account remains active.

Question 8

Is there a free trial?

Accepted Answer

Yes. The QA Pro plan comes with a 14-day free trial so you can experience the full power of native AI, automations, and advanced reporting. We also offer a permanent Free plan with 120 free AI credits to test AI capabilities and use basic QA free forever.

Question 9

Do you charge per-user or per-agent fees?

Accepted Answer

No. We believe QA is a team sport. Our paid plans (QA Pro and Enterprise) include unlimited users and agents. You can invite your entire team-managers, evaluators, and agents-at no extra cost. Our Free plan includes up to 3 users.

Question 10

What happens if I run out of AI credits mid-month?

Accepted Answer

If you run out of credits, automatic AI evaluations will temporarily pause until your next billing cycle or until you purchase an add-on bundle. We will notify you before you run out so there are no surprises, and manual QA features will remain fully functional.

Question 11

Do credits expire?

Accepted Answer

Credits included in your subscription reset at the start of your billing cycle. If you choose an annual plan, you receive your entire year's worth of AI credits upfront. This is ideal for businesses with seasonal or naturally spiky call volumes, giving you the flexibility to use more during peak seasons without worrying about monthly caps or unused monthly credits. Any additional add-on credits you purchase remain valid for one full year from the date of purchase.

Question 12

How do AI credits work?

Accepted Answer

AI credits act as a universal currency for all AI capabilities in Voxjar. Whether you are running complex evaluations, chatting with transcripts, testing scorecards, or generating coaching overviews, you draw from the same pool of credits. Evaluations start at 1 credit per minute of audio. Your credit usage also fully covers the long-term storage of your interactions and evaluation data.

VoxjarΠλατφόρμα παρακολούθησης ποιότητας κέντρων κλήσεων και ανάλυσης συνομιλιών με τεχνητή νοημοσύνη.

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Επέκταση της QA σε όλες τις κλήσεις των πελατών

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Εκπαιδεύστε τους εκπροσώπους με ανατροφοδότηση που βασίζεται σε δεδομένα

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Use it every day

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Επισκόπηση

Βασικές λειτουργίες

Τιμές

Περιπτώσεις χρήσης

Επέκταση της QA σε όλες τις κλήσεις των πελατών

Ανίχνευση κινδύνων συμμόρφωσης σε συνομιλίες

Εκπαιδεύστε τους εκπροσώπους με ανατροφοδότηση που βασίζεται σε δεδομένα

Παρακολούθηση KPI του κέντρου επικοινωνίας με την πάροδο του χρόνου

Υπέρ και κατά

Υπέρ

Κατά

Ρεκόρ μαχών

Last battle

Κριτικές

Does the job

Does the job

Does the job

Does the job

Use it every day

Solid for our team

Ερωτήσεις

Κάνε μια ερώτηση

Εναλλακτικές για Ψηφιακοί Εργάτες

Arya-AI

BlockitAI

Tergle

Helpcare AI (YC F24)

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