Question 1

How does InnerBuddies handle my data?

Accepted Answer

InnerBuddies handles your data very carefully, as we know it is private and does not belong to anyone else. Therefore, we follow the GDPR (General Data Protection Regulation) rules. You can look them up in the Privacy Policy.

Question 2

How is my stool sample analyzed?

Accepted Answer

Your stool sample is analysed with the latest technology, namely 16S-rDNA sequencing. The microbiome analysis may take 4-6 weeks. In this timeframe, our scientists examine the bacteria that live in your gut and explore their relationship with your health. Personalized food recommendations will follow based on the output generated from your stool sample, your food diary, and your survey.

Question 3

Does health insurance cover the costs of this analysis?

Accepted Answer

Health insurance does not cover the costs of this analysis yet. However, we hope that this will change in the near future!

Question 4

How long can I wait before using my test kit?

Accepted Answer

You can keep your unused test kit for 1 year, as long as you keep the envelope (with the tube that is filled with the buffer) in a closed and cool environment (room temperature).

Question 5

Why is this not a cheap test?

Accepted Answer

We choose to do a high quality 16S-rDNA sequencing analysis, where we look at the DNA of your gut bacteria. Furthermore, we use the latest state of the art technology to read these DNA outcomes and translate it in your personalized dashboard. Our recommendations to improve your gut are created by experts in the field of nutrition and microbiology.

Question 6

How can I view my results and start acting upon them?

Accepted Answer

You can view your results and start acting upon them by clicking on ‘test results’ in the top bar and by clicking on the ‘view’ button under dashboard.

Question 7

How can I fill in my survey?

Accepted Answer

You can fill in your survey by clicking on ‘test results’ in the top bar and by clicking on the purple ‘fill in’ button under survey, whereafter you answer all the questions and hand them in by clicking on the green ‘submit survey’ button.

Question 8

How can I take a stool sample and send it back to you?

Accepted Answer

You can take a stool sample after you have filled in your food diary. You do this by preparing all the necessary materials that are included in the test kit, which makes taking a sample simple and easy. Take the sample and put it in the enclosed tube, whereafter you send it back to us by using the free return envelope. Take note: the costs for returning the envelope are covered by InnerBuddies!

Question 9

I cannot find a food item in the food diary?

Accepted Answer

That could be the case, but no worries! If you cannot find a food item in the food diary, even though you have eaten or drunk it, then it is best to search for an alternative that is similar to the original. However, If you feel that these are a lot of products and that the alternatives do not give a good representation of your normal eating pattern, then you can mail us for the above mentioned word-format so that we can fill it in for you. In addition, we would really appreciate it if you would inform us on the missing food items by clicking on ‘here’ in the text field below and by clicking on the purple ‘submit’ button. We utilize a food database, though it may not always be comprehensive in terms of available food items.

Question 10

How can I fill in my food diary?

Accepted Answer

You can fill in your food diary by clicking on ‘test results’ in the top bar and by clicking on the purple ‘fill in’ button under food diary, whereafter you enter food items by filling in the right product, time, quantity, unit, and day and by clicking on the green ‘add item’ button. You can make adjustments to your food diary by clicking on the purple ‘view food diary’ button and the ‘edit’ button, or you can hand in your food diary by clicking on the green ‘submit food diary’ button.

Question 11

How can I connect my unique code to my account?

Accepted Answer

You can link your kit ID code (IB-A-xxxx) to your account by clicking on 'My Account' and 'My kits' in the top right corner. Scroll to the end of the page and click on 'Add new user' after which you fill in all fields and click on 'Submit'. Finally, enter your kit ID code in the 'Your unique code' box and click on 'Add kit'.

Question 12

How can I purchase a kit?

Accepted Answer

You can purchase a test kit by clicking here.

Inner BuddiesΠλατφόρμα white-label για την υγεία του εντέρου που μετατρέπει τις δοκιμές μικροβιώματος σε διατροφικά προγράμματα που βασίζονται σε AI.

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